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ServiceWare Technologies, Inc. and Six Sigma Academy Announce Technology PartnershipServiceWare Provides Portal Framework for Six Sigma Academy’s Knowledge Management ToolsEDISON, NJ – October 3, 2002 – ServiceWare Technologies, Inc. (NASDAQ: SVCW), today announced a technology partnership with Six Sigma Academy, a global consultancy creating transformational change at industry-leading corporations. Under the terms of this partnership, ServiceWare will provide, develop and support the enterprise portal framework embedded within Six Sigma Academy’s knowledge management tools. ServiceWare’s Portal technology, recently obtained through its InfoImage asset acquisition, provides companies with an enterprise portal framework that consolidates key information from disparate data sources and provides collaboration tools in one unified view. Six Sigma Academy utilizes ServiceWare’s enterprise portal application in its ESSENTEQ™ offering, a Web-based solution designed to bring six sigma knowledge management, project management and training services together within a single Web- based portal. ESSENTEQ was developed through a unique partnership between Six Sigma Academy and Redleg Technologies to meet the demands of even the largest six sigma deployments. ESSENTEQ enables process owners at corporations to capture knowledge gained from their business excellence initiatives and make it available throughout the organization. “Our portal technology is a core component of Six Sigma Academy’s knowledge management tools, most notably, the ESSENTEQ solution. We are extremely pleased to provide Six Sigma Academy and its clients with ongoing product enhancements and support,” stated Kent Heyman, CEO of ServiceWare Technologies, Inc. “ESSENTEQ enables and sustains our clients’ six sigma programs. Therefore, it is critical that the components of the solution are best-of-breed,” stated Shannon Godden, vice president of eProducts for Six Sigma Academy. “I am looking forward to a long-standing partnership with ServiceWare to ensure that the portal framework within our solution remains robust and continues to provide value for our clients.” About Six Sigma Academy Six Sigma Academy is a leading provider of business excellence training, consulting and implementation services to the Global 1000 for breakthrough results. Its Breakthrough Strategy® combines the methodology, tools and software to deliver a totally integrated approach to waste elimination, process capability improvement and growth. Six Sigma Academy has facilitated 21,000 projects for over 50 manufacturing and service companies to transform quality, efficiency, customer satisfaction -- and the bottom line. Its home page is www.6-sigma.com. About ServiceWare ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare's eService Suite™ software empowers organizations to deliver superior service, while reducing support costs. Powered by MindSync™, a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, AT&T Wireless, Cingular Wireless, Northeast Utilities, Reuters, Stream International, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. eService Suite and MindSync are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward- looking statements, including, without limitation, risks related to ServiceWare's eService software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Editorial Contact: Jessica Jordan ServiceWare Technologies (412) 826 –1014 x 1413 jjordan@serviceware.com top of page |
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