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ServiceWare Adds Red Hat Linux Solutions To Its RightAnswers.com Linux Foundation ChannelOAKMONT, PA - September 26, 2000 -ServiceWare Technologies, Inc. (Nasdaq: SVCW) a leading provider of Web-based solutions for enterprise service and support, today announced that it has expanded its Linux solutions channel on RightAnswers.com to include the Red Hat Linux product lines. With the addition of the Red Hat Linux channel to RightAnswers.com, users have access to many new, Red Hat specific, “how to” problem and error message solutions pertaining to set up and installation, desktop environments, printing and the Red Hat Package Manager.RightAnswers.com has always supported and provided solutions for the Linux operating system, and this additional content builds on ServiceWare’s commitment to provide customers with the most valuable and comprehensive set of Internet-available answers to technology-related questions. Red Hat®, Inc. (Nasdaq: RHAT) is the leading provider of open source Linux-based operating system (OS) solutions. Red Hat Linux is part of Red Hat's complete family of operating systems (OS) for today's e-commerce servers and a growing number of embedded, Internet-enabled devices. Red Hat is the market’s leading open source operating system and its latest version features more installation, support, availability and clustering capabilities critical to Internet infrastructures. Organizations are fast entering into a Linux environment and need access to trusted solutions to support this operating system. As Red Hat Linux grows and adds new functionalities, RightAnswers.com will upgrade its system to ensure the latest solutions are available to end-users and customer service representatives. RightAnswers.com enables ServiceWare customers to access a continuously updated database with hundreds of thousands of problem-solution pairs in a cost effective and timely manner. RightAnswers.com enables customer support organizations and end-users to have direct access to solutions to the most commonly asked technology-related questions. Through RightAnswers.com, customers can simply go to www.rightanswers.com, type a natural language query and receive back a single, unified list of probable answers from licensed knowledge bases. ServiceWare currently offers multi-vendor support content obtained from premier, industry-leading technology companies, including Microsoft, Novell and 3Com. In addition to the technology content supplied by top tier partners, RightAnswers.com includes technology content produced in-house by ServiceWare for common desktop, network and SAP R/3 applications. RightAnswers.com is primarily distributed on a subscription basis. “ServiceWare is committed to providing our customers with the most current solutions to their IT-related problems,” said Mark Tapling, president and CEO of ServiceWare. “By adding the Red Hat Linux solutions channel to RightAnswers.com, we are responding to the growing popularity of Linux, and are providing our customers with the tools they need to make it work for them as a primary eBusiness platform.” About Red Hat, Inc. Founded in 1994, Red Hat (Nasdaq: RHAT) is the leading provider of open source, Internet infrastructure solutions, delivering on the promise of open source from small, embedded devices to the most prodigious enterprise. Red Hat applies its technological leadership to create open source solutions for Internet infrastructure and post-PC environments, offers services backed by the best understanding of open source and the most comprehensive resources, delivers the brand of a widely trusted open source leader and corporate partner, and persists in an indelible commitment to the virtues of open source to lead a revolution in the computing industry. Red Hat is based in Research Triangle Park, N.C. and has offices worldwide. To learn about Red Hat's perennially renowned products and services or its unfailing commitment to the GNU General Public License (GPL) and other public licenses, visit Red Hat on the Web at www.redhat.com. For investor inquiries, contact Lippert/Heilshorn at (212) 838-3777. About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points - Web, email, phone, fax or in-person. Based on ServiceWare’s robust knowledge base and patented Cognitive Processor™, ServiceWare’s eService Suite enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal, gives the end user direct access to ServiceWare’s Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, and Bear Stearns. Learn more today by visiting ServiceWare’s Web site at www.serviceware.com or call 800-572-5748. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare’s plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers’ widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare’s ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare’s ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare’s prospectus dated August 24, 2000, which is included as part of its Registration Statement on Form S-1, filed with the Securities and Exchange Commission. Editorial Contact: Jennifer Donovan The Horn Group 415-905-4029 jdonovan@horngroup.com top of page |
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