ServiceWare to Exhibit at the Service and Support Professionals Association Conference in Savannah, Georgia, Sept. 29-Oct. 1, 2003 (email this article)

PITTSBURGH, PA – September 24, 2003 – ServiceWare Technologies (Company Profile, Past Stories, Case Studies), Inc. (OTCBB: SVCW), a leading provider of Web-based knowledge management solutions for customer service and support, today announced that the company will be a vendor sponsor and exhibitor at the Service and Support Professionals Association (SSPA) Conference, “The Future of Support Services,” to be held in Savannah Georgia from September 29 through October 1, 2003.

ServiceWare will demonstrate its knowledge-powered support solution, ServiceWare Enterprise™, at booth #603. ServiceWare will show how knowledge-powered support can improve critical support metrics, such as call handle time, first call resolution and escalations, while reducing support costs. ServiceWare will also provide demonstrations of its seamless integrations with leading call management and customer relationship management systems.

ServiceWare Enterprise enables agents and end-users to quickly find accurate and consistent answers to even the most complex problems - in the call center, help desk or via Web self-service. ServiceWare's patented self-learning and organizing search technology, the Cognitive Processor®, adapts based on usage and its easy-to-use knowledge management tools allow agents to access both structured and unstructured knowledge sources, as well as contribute new solutions in the workflow, ensuring a robust knowledge base solution.

The SSPA Conference is an industry event for executives and managers to focus on the future of support services. The event will include visionary keynote addresses, educational tracks and workshops, interactive forums, networking events, informative exhibits and a dinner featuring the SSPA STAR Award winners. For complete details about the SSPA Conference in Savannah, visit www.sspaconferences.com.

About ServiceWare
ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare software empowers organizations to deliver superior service while reducing support costs. Powered by ServiceWare’s Cognitive Processor®, a patented self-learning search technology, ServiceWare Enterprise™ and ServiceWare Express™ enable businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. Leading organizations have implemented ServiceWare software including EDS, H&R Block, AT&T Wireless, Cingular Wireless, Fifth Third Bancorp, Green Mountain Energy, Reuters, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. Outside North America, call our international office at +(44)(0)1280.826345.

ServiceWare Enterprise, , ServiceWare Express, ServiceWare Self-Service, ServiceWare Professional, ServiceWare Architect, ServiceWare Administrator, ServiceWare Knowledge Portal and Cognitive Processor are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners.

Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward- looking statements, including, without limitation, risks related to ServiceWare's software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, ServiceWare's ability to attract and retain qualified personnel and to secure necessary financing for its operations and business development. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission.