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ServiceWare Partners With BugNetAdds Bug Warnings and Fixes to RightAnswers.com, the Company’s Popular Knowledge PortalOAKMONT, PA - September 18, 2000 - ServiceWare Technologies, Inc. (Nasdaq: SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced that BugNet, The World's Leading Supplier of Software Bug Fixes, will become an extended channel to RightAnswers.com, the company’s popular Web-based knowledge portal. This partnership builds on ServiceWare’s commitment to provide customers with the most timely, trusted set of solutions to technology-related questions and issues.The addition of BugNet content and IT-related solutions to RightAnswers.com will enable companies to reduce customer service costs by allowing end users to search for potentially harmful computer bugs and implement known fixes, thereby avoiding costly inquiries to IT helpdesk personnel. BugNet also enhances the RightAnswers.com offering by providing a variety of bug warnings and fixes relating to a wide range of technology products from leading companies such as Microsoft, HP and Apple. BugNet, a subscription-based Internet service, delivers dynamic information on PC software bugs from the industry’s most comprehensive database of computer bug fixes. In an effort to ensure quality and provide trusted solutions, all BugNet solutions are confirmed by a variety of sources. Through RightAnswers.com, users will have access to essential fixes for thousands of bugs found in not just one company’s software, but in nearly every popular hardware or software solution on the market. Examples from the BugNet channel include clear step-by-step procedures to recover from bug-related problems, directions to patches for newly released operating systems, and methods to avoid exposing web sites to attack. For example, when the recent “I Love You” e-mail virus struck, BugNet posted information on its site detailing how to keep it from wreaking havoc on a network, as well as how to recover and protect from future strains. Now, that information will be hosted on RightAnswers.com and updated as new information is discovered. RightAnswers.com(TM), ServiceWare’s Internet-based knowledge portal, enables our customers to access a continuously updated knowledge base of content obtained from leading technology companies, including Microsoft, Novell and 3Com, as well as our internally produced knowledge content. With RightAnswers.com, users do not need to tailor their search language or use different interfaces to search information from vendors. Instead, an intuitive interface searches ServiceWare’s comprehensive knowledge base, and returns a single list of answers ranked in the order of relevance. With the addition of the BugNet Channel to RightAnswers.com, users will not only have thousands of IT solutions at their fingertips, but timely and tested information on how to avoid, fix and recover from harmful computer bugs. “Computer bugs continue to be a challenge for support organizations to resolve. The impact not only increases the cost of IT support, but reduces employee’s productivity,” said Rick Joslin, vice president of RightAnswers.com at ServiceWare. “By adding a knowledge channel that is filled with rich solutions to thousands of current bugs, we can provide our customers access to the latest warnings and solutions. We are excited to add such vital content to the service, which will give our users the tools they need to quickly eliminate bugs from their environment. “When looking for updates and solutions to current computer bugs, support professionals need access to a single source of information to easily locate dependable solutions that help them prepare and recover from harmful bugs,” said Eric Bowden, General Manager of BugNet. “RightAnswers.com is well-known for its comprehensive set of trusted solutions to IT problems. We are pleased to extend BugNet’s reach and offer our comprehensive service to ServiceWare’s customers.” About BugNet BugNet has become the IT industry's central clearing-house for information on bugs, as well as the leading provider of software bug fix information. BugNet columns and bug reports are regularly syndicated in many publications, including the Seattle Times, Denver Post, Houston Chronicle, InfoWorld, and Network Magazine. With a readership that spans six continents and affects thousands of companies and individuals, BugNet is at the forefront of bug reporting, validation, and distribution of bug fixes. As such, BugNet provides an invaluable service to the IT industry. To find more information about BugNet, to read free excerpts from hundreds of BugNet reports, or to sign up for a subscription to BugNet, visit the BugNet site at www.bugnet.com. About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points - Web, email, phone, fax or in-person. Based on ServiceWare’s robust knowledge base and patented Cognitive Processor™, ServiceWare’s eService Suite enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal, gives the end user direct access to ServiceWare’s Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, and Bear Stearns. Learn more today by visiting ServiceWare’s Web site at www.serviceware.com or call 800-572-5748. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's prospectus dated August 24, 2000, which is included as part of its Registration Statement on Form S-1, filed with the Securities and Exchange Commission. Editorial Contact: Jennifer Donovan The Horn Group 415-905-4029 jdonovan@horngroup.com top of page |
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