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VisionCompass Selects ServiceWare For Enhanced Client Support and Self-ServiceeService Suite Solution to Provide Enhanced Customer Support for VisionCompass ClientsOAKMONT, PA- September 13, 2000 - ServiceWare Technologies, Inc. (NASDAQ: SVCW), a leading provider of eService solutions, announced today that VisionCompass Inc., an international supplier of collaborative enterprise management software, has implemented its eService Suite 3.0 to provide personalized, automated eService tailored to the needs of their customers, partners and employees. VisionCompass is using ServiceWare’s technology within its support centers to allow customer service representatives quick and easy access to solutions to customer inquiries, and leverages its knowledge base to allow customer self-service over the Web. ServiceWare’s eService Suite, based on ServiceWare’s patented Cognitive Processor technology, is a self-learning, self-organizing and self-maintaining eService infrastructure that empowers customers through self-service, while providing a path of escalation for questions that require personal intervention.VisionCompass 2.0 is a web enabled, client/server software solution that features collaboration, tracking, analysis, and business intelligence functionality for organizations. Using VisionCompass 2.0, organizations are empowered to increase operational efficiencies, optimize performance, and improve communication at all management levels. The VisionCompass 2.0 solution enables a new style of management infrastructure: Collaborative Enterprise Management. ServiceWare’s eService Suite can deliver cost-savings by off-loading call center inquiries to Web self-service, ensures the accuracy of recommended solutions, provides support personnel with immediate access to answers for escalated inquiries and raises the bar for exceeding customer expectations about the speed and quality of online support. “We look forward to providing our customers with the most comprehensive service and support system available,” said Robert Bismuth, president and CEO of VisionCompass. “ServiceWare’s eService Suite allows us to offer our customers another channel of technical support to enable them to receive the answers they need quickly and efficiently.” “VisionCompass offers a comprehensive service to corporations allowing them to manage, monitor and evaluate their business objectives and run at peak performance,” said Mark Tapling, president and CEO of ServiceWare. “By using ServiceWare’s solution to power and support its customer care initiative, VisionCompass is able to supply its end users and support analysts with the tools needed to access the right answers quickly for a high quality service offering.” About VisionCompass VisionCompass Inc. is a privately held company based in Seattle. The company is an international supplier of collaborative enterprise management software that enables organizations to effectively implement, manage and collaborate around business objectives. VisionCompass’ unique web-based software solution brings data from existing applications into a centralized framework and allows a choice of management methodologies to track, analyze and guide the progress of business initiatives. Further information on VisionCompass may be obtained at www.visioncompass.com. About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points - Web, email, phone, fax or in-person. Based on ServiceWare’s robust knowledge base and patented Cognitive Processor™, ServiceWare’s eService Suite enables customers to build service destinations for eBusiness. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare’s eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, and Bear Stearns. Learn more today by visiting ServiceWare’s Web site at www.serviceware.com or call 800-572-5748. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's prospectus dated August 24, 2000, which is included as part of its Registration Statement on Form S-1, filed with the Securities and Exchange Commission. Editorial Contact: Jennifer Donovan The Horn Group 415-905-4029 jdonovan@horngroup.com top of page |
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