|
Press Release |
|||
|
ServiceWare Provides Windows Millennium Edition Users With One-Stop Support Through RightAnswers.comServiceWare Builds on Microsoft Partnership with Latest Additions to IT Knowledge PortalOAKMONT, PA - September 13, 2000 - ServiceWare Technologies, Inc., (Nasdaq: SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced that it has added key IT support content for the new Microsoft Windows Millennium (Windows Me) product to RightAnswers.com, the company’s Web-based knowledge portal that enables customer support organizations and end-users to have direct access to solutions to the most commonly asked technology-related questions. The Windows Me edition, which is scheduled to be available to consumers tomorrow, further enhances RightAnswers.com’s support for the Microsoft Operating System, and gives Microsoft users a centralized Internet location to quickly resolve their IT support inquiries anywhere and anytime.With Windows Me-related information on RightAnswers.com, users now have access to additional knowledge on how-to, problem and error messages pertaining to programs within Accessories and Communications; applications such as Internet Explorer, Outlook Express and PC Health; as well as the desktop interface, files and folders. Designed specifically for home users, Windows Millennium Edition features new wizards, tutorials, and a redesigned Help Center for enhanced user support. This new release will allow ServiceWare to provide assistance to companies that need to support various operating systems, whether the user is a telecommuter, or an IT outsourcer that provides support to small office/home office users, consumer businesses or universities. The Right Answers, The Right Way RightAnswers.com provides technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, enabling customers to access a continuously updated database of hundreds of thousands of trusted problem-solution pairs. With RightAnswers.com, users do not need to tailor their search language, or use different interfaces to search information from vendors. Instead, an intuitive interface searches ServiceWare’s comprehensive knowledge base, and returns a single list of answers ranked in the order of relevance. “Today’s IT user has an increasing amount of freedom to work in the environment of their choice, which tasks companies with effectively supporting operating systems that are used in both the home and office. With this additional content on RightAnswers.com, companies can easily provide consistent support because they have the tools and solutions they need at their fingertips,” said Rick Joslin, vice president of RightAnswers.com at ServiceWare. “ServiceWare is pleased to build on its relationship with a market leader like Microsoft, and will continue to develop new content for RightAnswers.com to coincide with the release of new Microsoft titles.” About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points - Web, email, phone, fax or in-person. Based on ServiceWare’s robust knowledge base and patented Cognitive Processor™, ServiceWare’s eService Suite enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal, gives the end user direct access to ServiceWare’s Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, and Bear Stearns. Learn more today by visiting ServiceWare’s Web site at www.serviceware.com or call 800-572-5748. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's prospectus dated August 24, 2000, which is included as part of its Registration Statement on Form S-1, filed with the Securities and Exchange Commission. Editorial Contact: Jennifer Donovan The Horn Group 415-905-4029 jdonovan@horngroup.com top of page |
|||