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ServiceWare Adds Lotus Domino Server R5 to Growing Knowledge Base of Lotus Content on RightAnswers.comLeading Internet Knowledge Portal Now Contains Additional IT-Related Answers to Lotus ProductsOAKMONT, Pa.--Sept. 6, 2000-- ServiceWare (Nasdaq: SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced that it has expanded the breadth of information and IT-related solutions to include the Lotus Domino Server R5 product lines on RightAnswers.com, the company's Web-based technical support portal that delivers a valuable and comprehensive set of Internet-available answers from leading software and hardware vendors.RightAnswers.com has always provided support and solutions for the Lotus product lines. With the addition of the Lotus Domino Server R5 Channel to RightAnswers.com, users have access to many additional Lotus-specific ``how to'' problem and error message solutions pertaining to database administration, mail administration, server administration, server console commands and user administration. The Domino Server R5 content builds on ServiceWare's comprehensive knowledge base of messaging and Web development applications that provide corporate users and Web developers with immediate answers to their technology-related questions. The Domino Server R5 family is an integrated messaging and Web application development platform for organizations seeking to increase productivity, improve customer responsiveness and streamline business processes. With its integrated set of services including Internet messaging, industry-leading replication and security, and powerful Web application capabilities, Domino makes it easy to share, manage, organize and administer information over corporate intranets, extranets and the Internet. As the market continues to standardize on Lotus solutions, and as new Lotus applications are developed, ServiceWare will add new content to RightAnswers.com to ensure the latest information and resources on Lotus products are available to end-users and customer service representatives. Other Lotus products supported in RightAnswers.com include: -- Lotus 1-2-3 97 -- Lotus 1-2-3 Millennium -- Lotus 1-2-3 Release 5.0 for Windows -- Lotus Domino Server 4.6 -- Lotus Notes 4.x for Windows -- Lotus Notes 5.x for Windows -- Lotus ScreenCam -- Lotus WordPro 97 -- Lotus WordPro Millennium RightAnswers.com enables customer support organizations and end-users to have direct access to solutions to the most commonly asked technology-related questions. Through RightAnswers.com, customers can simply go to www.rightanswers.com, type a natural language query and receive back a single, unified list of probable answers from licensed knowledge bases. ServiceWare currently offers multi-vendor support content obtained from premier, industry-leading technology companies, including Microsoft, Novell and 3Com. In addition to technology content supplied by top tier partners, RightAnswers.com includes content produced by ServiceWare for common desktop, network and SAP R/3 applications. RightAnswers.com is primarily distributed on a subscription basis. ``The addition of new IT- related support information on the Lotus Domino Server to RightAnswers.com helps ServiceWare provide our customers with the most comprehensive set of readily-available solutions to their IT-related problems,'' said Mark Tapling, president and CEO of ServiceWare. ``Our long history of knowledge development about the Lotus products ensures that the information developed and available on RightAnswers.com can be trusted and accurate, allowing customers to fully leverage the Lotus messaging and Web application development platform.'' About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points - Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build the best service destinations for eBusiness. RightAnswers.com, a Web-based technical support portal, gives the end user direct access to ServiceWare's Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell, PC Show and Tell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, and Bear Stearns. Learn more today by visiting ServiceWare's Web site at www.serviceware.com www.serviceware.com . or call 800-572-5748. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's prospectus dated August 28, 2000, which is included as part of its Registration Statement on Form S-1, filed with the Securities and Exchange Commission. Editorial Contact: Candice K. Tuttle ServiceWare 650/551-8969 x187 ctuttle@serviceware.com top of page |
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