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ServiceWare Names Kent Heyman as CEO and PresidentOAKMONT, PA – September 5, 2001 – ServiceWare Technologies, Inc. (Nasdaq: SVCW), a leading provider of intelligent service applications, today announced that Kent Heyman has been appointed CEO and president by the company’s board of directors, effective immediately. Mr. Heyman replaces Mark Tapling, who resigned from the company to pursue other interests.“I am pleased to lead the ServiceWare team because I recognize the leadership of the company’s products, the caliber of its customer base, and the enormous opportunities for growth,” said Kent Heyman. “I look forward to working with the company’s experienced and dedicated team to continue to set the industry standard for knowledge- based customer service and support.” “Kent is extremely results-focused, and will enable ServiceWare to weather today’s difficult economic climate and emerge a strong market contender,” said Tom Unterberg, chairman of ServiceWare’s board of directors and co-founder and chairman of C.E. Unterberg, Towbin. “In his former position at Mpower Communications, Kent helped lead the company’s aggressive growth and ability to penetrate new markets against large, established competitors. His experience and leadership will enable ServiceWare to continue to deliver innovative products to the market.” Prior to joining ServiceWare, Heyman was one of three founding employees and a senior vice president at Mpower Communications, where he was responsible for the strategic direction of the company and raised more than $1 billion in the capital markets. During his five-year tenure, ending in December 2000, he helped take the company from a start-up to a national integrated communications company with more than 2,000 employees in numerous markets across the nation. He also served as litigation department chairman and lead trial counsel for Dowling, Magarian, Aaron and Heyman. Heyman earned a doctor of law (J.D.) degree from University of the Pacific’s McGeorge School of Law, and received a bachelor’s degree from California State University, Fresno. About ServiceWare ServiceWare is a leading provider of intelligent service applications that enable companies to win on service in their competitive markets. ServiceWare’s eService SuiteÔ software empowers organizations to deliver superior service and support, while reducing expenses. Powered by MindSyncÔ, a patented self- learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, Northeast Utilities, Amgen, Stream International, QUALCOMM, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, as well as the Software Support Professionals Association (SSPA) WebStar Service Award 2000. ServiceWare was also named one of the “Top 100 Companies to Watch” by KM World Magazine. Learn more today by visiting www.serviceware.com or call (800) 572-5748. eService Suite and MindSync are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare’s plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, risks related to ServiceWare's eService software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare’s ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare’s ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Editorial Contact: Cadence Ricanati Horn Group, Inc. 415.905.4025 cricanati@horngroup.com top of page |
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