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ServiceWare Technologies, Inc. Announces Webcast“The Web-enabled Contact Center: From Cost Reduction to Revenue Generation”WHO: ServiceWare Technologies, Inc. WHAT: Free Webcast: “The Web-enabled Contact Center: From Cost Reduction to Revenue Generation” WHEN: Tuesday, September 10, 2002 at 2:00 p.m. EDT WHERE: Register online at http://www.serviceware.com/webcasts/main.asp ServiceWare Technologies, Inc. (Nasdaq: SVCW), a leading provider of Web-based knowledge management solutions for customer service and support, has announced the first in a series of Web events, “The Web-enabled Contact Center: From Cost Reduction to Revenue Generation.” This online event, scheduled for Tuesday, September 10th at 2:00pm ET, will feature an in-depth case study of ServiceWare customer, Invensys Wonderware. Initially, Wonderware endeavored to reduce support costs. However, after the roll out, management realized that the company could also generate revenue. Wonderware was able to re-assign three support engineers to new consulting positions, selling technical services. These engineers have already secured several new service engagements and contributed new revenue to the company’s balance sheet. Join Mitchell Nitzan, former Gartner analyst now with ServiceWare Technologies, for this informative online event. Visit http://www.serviceware.com/webcasts/main.asp for more information and to register. About ServiceWare ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare's eService Suite™ software empowers organizations to deliver superior service, while reducing support costs. Powered by MindSync™, a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, AT&T Wireless, Cingular Wireless, Northeast Utilities, Reuters, Stream International, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. Editorial Contact: Jessica Jordan ServiceWare Technologies (412) 826 –1014 x 1413 jjordan@serviceware.com top of page |
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