PITTSBURGH, PA – August 5, 2003 – M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced a strategic partnership
with ServiceWare Technologies (Company
Profile, Past
Stories, Case
Studies), Inc. (OTCBB: SVCW), a leading provider of Web-based knowledge management solutions for customer service and support.
M-Tech and ServiceWare’s solutions are designed to assist enterprise help desks reduce call volume through self-service and expedite call resolution. Together, M-Tech and
ServiceWare are able to offer customers solutions that are designed to increase productivity, drive down costs, and deliver a rapid return on investment.
ServiceWare's knowledge-enabled problem resolution software, powered by the Cognitive Processor®, a patented self-learning search technology, empowers
organizations to capture intellectual capital, develop and manage a robust knowledge base, and effectively answer inquiries via Web self-service or agent assisted
support.
M-Tech enables organizations to streamline the user access and password management processes with its two solutions, ID-Synch and P-Synch. ID-Synch and P-Synch
are used by many of the top Fortune and global enterprise organizations around the world to increase productivity, reduce costs, increase customer satisfaction and
enhance corporate security. Over 3.5 million users worldwide are utilizing M-Tech’s solutions today.
“Password management is one of the key issues within today’s complex IT environments. By partnering with leading support vendors, such as M-Tech, we are able to
provide our help desk customers with value-added solutions to reduce repeat password reset incidents, while enhancing agent productivity,” said Kent Heyman, CEO of
ServiceWare Technologies, Inc.
“In today’s market, organizations are looking for vendors that are stable, viable and reliable. Our partnership with ServiceWare brings together two organizations that are well-
known for their strength, strong commitment to customer satisfaction and leading-edge technologies,” said Gideon Shoham, M-Tech’s President and Chief Executive Officer.
“We look forward to working closely with ServiceWare to deliver to our customers the solutions they need to improve efficiencies and drive down operating costs.”
About M-Tech Information Technology, Inc.
M-Tech is the leading provider of identity management solutions. M-Tech’s solutions streamline both password and access management processes, giving organizations a
quick ROI and improved security. M-Tech’s product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with
hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months.
Over 3.5 million users worldwide now use M-Tech’s identity management solutions. Customers include Ford Motor Company, Washington Mutual, Sears Roebuck,
Kimberly-Clark Corporation, Cadence Design Systems, Pfizer Inc., Bristol-Myers Squibb, MetLife, Maytag, Pitney Bowes, NiSource and more. For more information on M-
Tech and its products, please visit mtechIT.com or call 403.233.0740.
About ServiceWare
ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare software empowers organizations to
deliver superior service while reducing support costs. Powered by ServiceWare’s Cognitive Processor®, a patented self-learning search technology, ServiceWare
Enterprise™ and ServiceWare Express™ enable businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call
center. Leading organizations have implemented ServiceWare software including EDS, H&R Block, AT&T Wireless, Cingular Wireless, Fifth Third Bancorp, Green
Mountain Energy, Reuters, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. . Outside North America, call our international
office at +(44)(0)1280.826345.
ServiceWare Enterprise, , ServiceWare Express, ServiceWare Self-Service, ServiceWare Professional, ServiceWare Architect, ServiceWare Administrator, ServiceWare
Knowledge Portal and Cognitive Processor are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners.
Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions,
hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes
no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-
looking statements, including, without limitation, risks related to ServiceWare's software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for
customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new
products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue
from existing customers and to execute agreements with new customers, ServiceWare's ability to attract and retain qualified personnel and to secure necessary financing
for its operations and business development. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission.
email this article