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ServiceWare Strengthens Partner Relationships With MindShare Program
MindShare Enhances and Expands ServiceWare's Commitment to Partners and Alliances
OAKMONT, PA (Oct. 26, 1999) - As ServiceWare Inc.'s product strategy evolves to an enterprise-wide approach that encompasses sales, service and support, the company is forging new relationships through its MindShare program. MindShare provides a structured approach to strengthening and expanding relationships with such channel partners as OEMs, Systems Integrators and IVARs."MindShare will enhance the level of cooperation between ServiceWare and our partners to ensure our mutual customers receive the most robust and technologically-advanced solution possible," according to Charla Michalojko, Director of Partners and Alliances.
ServiceWare's partners currently include Apple, GoldMine, GWI Software, Microsoft, MicroHouse, Network Associates, Novell, Peregrine, Remedy, and Tivoli, among others. MindShare will be a key component of ServiceWare's expansion strategy in terms of both partner relationships and markets.
While the benefits of the MindShare program for ServiceWare and its partners are great, customers are the true beneficiaries. Strong partnerships help ensure customers have access to integrated, best-of-breed knowledge management tools for capturing their knowledge and business expertise. ServiceWare's customers will also benefit from the company's growing strategic alliances that will provide interactive e-business technologies for improving customer care.
"Our recent acquisition of the Molloy Group has enabled ServiceWare's technology to become more scaleable and among the most advanced in the industry. Additionally, our business strategy focuses on an enterprise-wide approach, positioning us to strengthen and extend partnerships with leading technology companies," said Mark Tapling, president and COO of ServiceWare. "We are committed to providing a world-class partner program to ensure our customers receive the best solutions for their knowledge management needs."
Alan Brooks, Group Product Manager at Remedy Corporation, said "The relationship between ServiceWare and Remedy has been extremely successful for our customers. The formalization of the Mindshare program will ensure that both companies are focused on providing comprehensive solutions for knowledge management."
About ServiceWare, Inc.
ServiceWare is an Internet software and support knowledge content company that helps organizations strengthen customer relationships and grow business by leveraging the power of knowledge. ServiceWare's business knowledge applications map to any customer interaction point across the enterprise to provide strategies for sales, service and support, including self-support for e-business. Serving more than 4,000 organizations, ServiceWare leads the problem resolution market today and is defining the future of business knowledge applications. ServiceWare's corporate customers include Microsoft Corporation, Merrill Lynch, Hewlett-Packard, Pfizer Pharmaceuticals, Bear Stearns, Compaq Computer, Acer Inc., FORE Systems Inc., Lucent Technologies, Toys 'R Us, MCI WorldCom, Marriott, Data General, Texas Instruments, DecisionOne, EDS, Hughes Network Systems, Johnson Controls, Raytheon, Canon USA, Prudential Insurance, CDW Computer Centers, Inc., Northeast Utilities, Kimberly-Clark, Fourth Shift, Stream International, McKesson HBOC, Sulzer Textil, Tenneco, Toshiba of Canada, Ingram-Micro, United Messaging and Yamaha Corporation of America, as well as prominent universities and government agencies.
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Learn more today by visiting ServiceWare's Web site at www.serviceware.com. E-mail and telephone inquiries are welcome at info@serviceware.com or 800-572-5748. Contact ServiceWare International in Geneva Switzerland via e-mail at intl.info@serviceware.com or at +[41] (22) 960-1240.
Editorial Contact:
Nanette Kirsch
Michael James
412.471.2908
kirsch@michaeljames.com
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