Press Release - ServiceWare, Inc. Company Profile ServiceWare Rated Fastest Growing Company In Field Of Knowledge Management Solutions for Customer Support ServiceWare listed as Pennsylvania's fastest growing software company for second straight year Oakmont, PA – October 19, 1998 – For the second consecutive year, knowledge management leader ServiceWare Inc. is listed on Inc. magazine's "Inc. 500" list, the magazine's comprehensive guide to America's fastest-growing privately held companies. The magazine ranks ServiceWare No. 150 of the 500 fast-growing companies on the the1998 list. As such, the Inc. 500 list rates ServiceWare as the: Fastest growing provider of products and services for knowledge-based customer support; Fastest growing software company based in the tri-state region of Pennsylvania, Ohio and West Virginia; Fastest growing privately held company (all industries) in western Pennsylvania. Noteworthy alumni of the Inc. 500 list, now in its 17th year, include household corporate names such as Microsoft, Oracle, Gateway 2000 and U.S. Robotics. To be eligible for the Inc. 500, companies must be independent and privately held through 1997, and must demonstrate a sales increase from fiscal year 1996 to 1997. "ServiceWare's inclusion on the 1998 Inc. 500 list reflects the growing recognition of knowledge management as a strategic imperative and competitive differentiator," said Rajiv Enand, CEO for ServiceWare. "As the only company that offers a complete solution for knowledge-based support, ServiceWare help organizations of all sizes provide customer support over the Web, improve the productivity of their support operations, and save money." Mr. Enand added, "ServiceWare has attained this recognition and leadership in the marketplace through innovative approaches to making knowledge management a practical reality for customer support organizations. Over the next several years, we see customer support clearly moving to a Web-based model, and we will continue to develop and provide innovative solutions in this area." ServiceWare's software, packaged knowledge bases and services are used worldwide by more than 3,500 organizations, including Microsoft, Compaq Computer, EDS, MCI Worldcom, and Nestle. ServiceWare's customers use the company's products and services to provide Internet-based support directly to their own customers, while improving the productivity and efficiency of their help desk and customer support organizations. ServiceWare's success in the marketplace gained additional recognition recently by two regional technology and publishing organizations. The Pittsburgh High Technology Council lists ServiceWare on its second annual "Pittsburgh Technology 50" list, and the Pittsburgh Business Times includes ServiceWare on its "Top 100" list of fastest growing companies. The Council ranks ServiceWare fifth among companies in the $15-$25 million category on the list, which was compiled from research of nearly 3,000 public and privately held high-technology companies in 13 western Pennsylvania counties. The Business Times, citing the company's 246 percent growth rate from 1995-97, ranks ServiceWare fourth among technology vendors and eighth overall on its list of fastest-growing companies in the region. ServiceWare Inc. -- Right Answers Right NowSM ServiceWare offers innovative software, content and services that help companies answer questions from customers and employees. As the industry's most experienced leader, ServiceWare is the only company that provides a comprehensive, knowledge-based support solution for delivering the Right Answers Right Now. More than 3,500 organizations, including Microsoft (NASDAQ: MSFT), Compaq Computer (NYSE: CPQ), EDS (NYSE: EDS), MCI WorldCom (NASDAQ: WCOM), and Nestle, among others, use ServiceWare's solutions to answer questions from employees and customers while providing online support, improving help desk productivity, and enhancing customer satisfaction. Visit ServiceWare's Web site today at www.serviceware.com or call 800-KPAKS-4-U (572-5748). http://www.serviceware.com Contact: Bernard J. McCrory Manager of Corporate Communications 412.826.1158, Ext. 414 mccrory@serviceware.com Search the News Archives Home | Daily Report | Resource Center | Company | Affiliations | Research | Contact Us © 1998 Real Market Research Corporation.          Real Market is a registered trademark of Real Market, Inc.