Press Release - ServiceWare, Inc. Company Profile ServiceWare's Knowledge-Trak '99 Event To Feature Industry Leaders, Interactive Workshops & Discussions Agenda finalized for User Group Event, Sept. 13-15 at Scottsdale Plaza Resort in Arizona> PITTSBURGH, PA -- August 11, 1999 -- Internet software company ServiceWare Inc. (www.serviceware.com) announced it has finalized the agenda for its annual User Group event, Knowledge-Trak '99, to be held September 13-15 at Arizona's Scottsdale Plaza Resort, a premier facility for world-class business meetings and recreational activities. This year's event will feature presentations by prominent thought leaders from leading organizations, including: GartnerGroup Arthur Andersen LLP Help Desk Professionals Association and High Tech High Touch Solutions, Inc. Enterprise customer organizations, including: Ingram Micro, First Union National Bank, Stream International, Johnson Controls and FORE Systems. Leading CRM vendors such as Peregrine Systems, Tivoli Systems and Clarify, Inc. Knowledge-Trak '99 presents a unique opportunity to learn, share and discuss ideas, experiences and input on industry trends and issues and, more specifically, ServiceWare's solutions for sales, services, and support. GartnerGroup Analyst Ray Paquet, Vice President of the Technology Management Group, will deliver a keynote presentation on Monday, September 13. Other Knowledge-Trak presentations will cover topics such as: The Knowledge Effect: Defining Support Metrics that Focus on Effectiveness Successes in Large-Scale Knowledge Deployment: An Outsourcer's Perspective The Knowledge Enabled Enterprise: Bringing Sales, Support, and Services Together Self-Support on the Internet: Finding the Strategy that's Right for Your Organization Making the Shift from Labor-Based Support to Solution-Centered Support Making the Shift from Labor-Based Support to Solution-Centered Support The Knowledge Mindset: Motivating Employees to Share What They Know Event attendees will have the opportunity to participate in hands-on workshops; engage in roundtable discussions; learn from industry thought leaders and ServiceWare customers; meet the experts behind ServiceWare's products and services; and contribute to ServiceWare's strategies for future product development. Attendees arriving early can participate in a complimentary pre-conference golf outing at the prestigious McCormick Ranch Golf Course on Sunday, September 12. The outing will be followed by a kick-off reception. Complete details on the conference are available at www.serviceware.com/knowledgetrak/about_ktrak.asp About ServiceWare ServiceWare is an Internet software company that helps companies strengthen customer relationships and grow business by leveraging the power of knowledge. Because its knowledge-driven solutions map to any business need in the customer-focused enterprise, ServiceWare's customers use its products to enact strategies for sales, service and support, including self-support for e-business. With nearly 4,000 organizations as customers, ServiceWare leads the problem resolution market today and is defining the future of customer loyalty. ServiceWare's corporate customers include: Microsoft Corporation, Merrill Lynch, Hewlett-Packard, Pfizer Pharmaceuticals, Bear Stearns, Compaq Computer, Acer Inc., FORE Systems, Lucent Technologies, Toys 'R Us, MCI WorldCom, Marriott, Data General, Texas Instruments, DecisionOne, EDS, Hughes Network Systems, Johnson Controls, Charles Schwab, Raytheon, Canon USA, Prudential Insurance, Computer Discount Warehouse, Northeast Utilities, Kimberly-Clark, Fourth Shift, Stream International, McKesson HBOC, Sulzer Textil, Tenneco, Toshiba of Canada, Ingram Micro, United Messaging and Yamaha Corporation of America, among others, as well as prominent universities and government agencies. Learn more today by visiting ServiceWare's Web site at www.serviceware.com. E-mail and telephone inquiries are welcome at info@serviceware.com or 800-572-5748. Contact ServiceWare International in Geneva Switzerland via e-mail at intl.info@serviceware.com or at +[41] (22) 960-1240. NOTE: rightanswers.com, Internet Knowledge Kiosk, Knowledge Viewer, Knowledge Bridge, Knowledge Architect, Cognitive Processor, Knowledge-Paks, Knowledge Server, Knowledge Channels, Knowledge Maps, KnowledgeNow, Smart Icons, Knowledge-Pak Architect, Knowledge-Pak Viewer, Knowledge-Pak Desktop Suite, Knowledge-Pak Network Suite, Knowledge-Pak Self-Support Suite, Knowledge-Pak Suite for SAP's R/3, Knowledge-Pak for Microsoft Office 2000, Knowledge-Pak for Microsoft Internet Explorer 5, Knowledge-Pak for Y2K, Integration-Pak, Success-Pak, Knowledge-Pak University, Right Answers Right Now and Support at the Speed of Life are registered trademarks, trademarks or service marks of ServiceWare Inc. and Molloy Group, Incorporated. Contact: Bernard J. McCrory Manager of Corporate Communications 412.826.1158, Ext. 414 mccrory@serviceware.com Search the News Archives Home | Daily Report | Resource Center | Company | Affiliations | Research | Contact Us © 1998 Real Market Research Corporation.          Real Market is a registered trademark of Real Market, Inc.