IDX Earns Prestigious Support Center Practices (SCP) Certification for the Third Consecutive Year (email this article)

IDX Systems Corporation (NASDAQ: IDXC) announced today that IDX® Carecast™ has achieved certification under the prestigious Support Center Practices (SCP) Certification program (Company Profile, Past Stories, Case Studies). Carecast achieved certification after an extensive audit of the IDX Seattle, Washington support center. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.

“A strong customer support center is vital to the IDX Carecast commitment to customer success,” said Mike Raymer, Senior Vice President and General Manager, IDX Carecast Operating Unit. “The support we provide our customers contributes to advancements in patient safety, quality of care and operational efficiency. Our continued achievement of SCP Certification reflects our commitment to meeting the highest industry standards for technical support."

SCP Certification, the internationally recognized standard created by a consortium of leading technology companies and Service Strategies Corp., defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

"The IDX Carecast management team and Service Delivery Managers are true customer advocates,” said Jerry Concannon, SCP auditor. “The Carecast team excels in keeping customers informed of the many aspects of support that impact their operations.”

IDX is a member of a prestigious group of leading technology companies that have achieved the sought-after SCP Certification, including Lockheed Martin Incorporated, Network Appliance Incorporated, Rockwell Automation, Nokia, Sage Software, EMC and Xerox Corporation, among others. Currently, over two hundred technology support organizations around the world participate in the SCP program.

About Support Center Practices (SCP) Certification The SCP Certification program defines best practices for delivering world- class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. The world's leading service and support providers use SCP Certification as a roadmap for service excellence and a measure of success. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858-674-4864, toll free in North America 800-552-3058, email info@servicestrategies.com or visit www.scpcertification.com.

About IDX® Carecast™
Carecast is a fully integrated clinical, financial and administrative system, combining core clinical processes for orders, results, pharmacy and clinical documentation with administrative and financial processes for scheduling, registration, admitting, charging and billing. Representing the next generation of electronic clinical information solutions, Carecast delivers unsurpassed response time and reliability to support fast-paced clinical environments. The system automates workflow throughout the healthcare enterprise and enables rapid access to patient records across the care continuum, from admission to discharge, including inpatient and ambulatory care. The result is a comprehensive lifetime patient record that enhances the quality of care and promotes operational efficiencies.

Developed by and for providers — in collaboration with leading hospitals, clinicians and healthcare executives — Carecast builds on more than 25 years of innovation with the IDX® LastWord® enterprise system. Customers include leading healthcare organizations in the U.S., Canada and Europe

About IDX
Founded in 1969, IDX Systems Corporation provides information technology solutions to maximize value in the delivery of healthcare, improve the quality of patient service, enhance medical outcomes, and reduce the costs of care. Our systems are deployed to serve approximately 150,000 physicians and are installed at over 3,400 customer sites, including more than 850 group practices and approximately 370 integrated delivery networks servicing more than 500 hospitals.

IDX also provides its enterprise clinical software as a subcontractor to BT, Local Service Provider for the United Kingdom National Health Service's National Programme for Information Technology, an initiative to establish electronic patient records for 50 million patients.

The IDX web strategy includes browser technology, e-commerce and web-based tools – built using Internet architecture – that facilitates access for patients, physicians and care providers to vital health information and data managed by the IDX clinical, administrative, financial, and managed care products. IDX has approximately 2,400 full-time employees.