Landmark Service Quality is Basis for 2005 SCP Global Certification  (email this article)

Landmark, a brand of the Halliburton (NYSE: HAL) Digital and Consulting Solutions Division, has once again achieved Global Certification under the prestigious Support Center Practices (SCP) program (Company Profile, Past Stories, Case Studies), ensuring its commitment to customer service. The SCP program is the service quality benchmark for Information Technology service support centers and help desks.

An extensive audit of its four Technical Assistance Centers in North America, Latin America, Asia Pacific and Europe/Africa/Middle East resulted in this fourth consecutive global certification.

SCP Certification, the internationally recognized standard created by a consortium of leading technology companies and Service Strategies Corp. defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

"SCP certification is a key measurement to ensure excellence in operational consistency," said Peter Bernard, senior vice president, Halliburton Digital and Consulting Solutions. "This 2005 global certification provides tangible proof that Landmark is committed to maintaining a high level of quality customer service."

The SCP program, which increases its certification benchmarks annually, has provided a road map from which continuous improvements are made in global Customer Support operations. The achievement of SCP Certification for each region demonstrates commitment and dedication to excellence in providing technical support.

Landmark, a brand of the Halliburton Digital and Consulting Solutions Division, is the leading supplier of software and services for the upstream oil and gas industry. The company's software solutions span exploration, production, drilling, business decision analysis, and data management. Landmark offers a broad range of consulting and services that enable customers to optimize their technical, business and decision processes. Visit the Landmark web site at www.lgc.com for more information.

Halliburton, founded in 1919, is one of the world's largest providers of products and services to the petroleum and energy industries. The company serves its customers with a broad range of products and services through its Energy Services Group and KBR. The company's World Wide Web site can be accessed at www.halliburton.com.