SAN DIEGO, CA (September 07, 2005) - Service Strategies Corporation (Company
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Studies) , provider of industry-standard certification programs that ensure delivery of consistent, high-quality service and support, today announced that over 500 certification audits have been completed worldwide under the industry leading Support Center Practices (SCP) Certification program.
The SCP Certification program, an internationally recognized quality standard for technology support quantifies the effectiveness of support operations, establishes a foundation for optimizing business processes and focuses on measurable results. The program measures performance for approximately 100 business factors. To achieve and maintain certification, an organization must successfully pass a rigorous audit of support operations on an annual basis.
“The SCP program is recognized by the world’s leading technology companies as the global standard for service quality,” said Greg Coleman, vice president of certification for Service Strategies. “SCP Certification has proven to be the most effective and widely used quality standard for technology services, as evidenced by reaching this milestone. The program has had a direct impact on improving the service experience for millions of technology users around the world.”
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence by providing industry-standard certification and career development programs that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its certification programs that measures and drives effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. For more information, visit www.servicestrategies.com, email info@servicestrategies.com or call 858.674.4864, toll free in North America 800.552.3058.
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