Services Industry Summit Promotes Best Practices for Technology Services and Support (email this article)

SAN DIEGO, CA (August 01, 2006) - Service Strategies Corporation (Company Profile, Past Stories, Case Studies), administrator of the Support Center Practices (SCP), Field Service Practices (FSP), and Professional Service Practices (PSP) Certification programs, the internationally recognized service and support quality standards, today announced details on the Services Industry Summit - “Successful Strategies for Service Innovation” to be held October 17 - 19, 2006 in Las Vegas, NV.
 
The event will include presentations from industry leading technology companies such as EMC, FileNet, Rockwell Automation, Sage Software, Sony Corp., and others. Topics include: ∙ Differentiating Services through Value Added Offerings ∙ Leveraging Customer Segmentation Strategies ∙ Effective Customer Experience Management Strategies ∙ Innovations in Partner Management ∙ Optimizing Global Support Models Full day, pre-conference workshops are also available. For more information, visit www.servicestrategies.com, email info@servicestrategies.com, or call 800.552.3058 toll free in North America.
 
About Service Strategies Corporation
 
Headquartered in San Diego, CA, Service Strategies advances service excellence by providing industry-standard certification and career development programs that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its certification programs that measures and drives effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness.