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MEDIA ADVISORY
Sept 8, 1999
| WHO: | Servicesoft Technologies announces that two of its customers were selected by the Association of Support Professionals (ASP) for its annual "Ten Best Web Support Sites" list. Cisco Systems and Intel Corporation use Servicesoft's premier Internet Customer Service solutions to provide fast, accurate and intuitive customer support from their Web sites. |
| WHAT: |
Cisco Systems uses Servicesoft's Knowledge Builder, an expert
knowledge base, and Web Advisor, a problem resolution tool, to
offer expert self-help technical support to their customers via
the Internet. The combination of Web Advisor and Knowledge
Builder allows Cisco customers to easily and conveniently trouble
shoot technical problems on their own, 24 hours a day, seven days
a week.
Intel Corporation uses Servicesoft's Knowledge Builder and Web Advisor for both internal support and to meet the service needs of their external customers. Web Advisor was implemented for the launch of Intel's AnyPoint Home Network to support consumer inquiries. Both Web Advisor and Knowledge Builder enable Intel to offer problem resolution in a fashion that consumers have grown to expect from the Web 24 hour access, convenience, ease and speed. |
About Servicesoft Technologies
Servicesoft Technologies, Inc. (http://www.servicesoft.com) is the breakaway leader in Internet Customer Service delivering the industry's only complete end-to-end solution, comprised of best-of-breed applications for self-help, e-mail management and live customer interaction, all driven by the industry's most robust knowledge base. This complete offering is crucial to enabling companies to leverage the promise of the Internet in achieving a paradigm shift in customer service to drive initial sales, generate loyal customers, obtain repeat business, and do it all more efficiently than traditional methods. Major companies worldwide, such as Wang Global, GTE, Intel, Cisco Systems, Motorola, Verio and NB Tel rely upon the company's award-winning offerings. The company's partners include leading call center, system integration and customer relationship management companies. Privately held, Servicesoft Technologies is headquartered in Natick, Mass., and has offices throughout the U.S., Canada and Europe.
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Editorial Contact:
Cynthia Keeshan
Servicesoft Technologies, Inc.
(416) 256-1419 ext. 227
cynthiak@servicesoft.com
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