Press Release - ServiceSoft Corporation
Company ProfileServicesoft Names Chris Butler CEO and President; Readies Executive Management Team For Next Level of Growth
NATICK, Mass. -- Aug. 9, 1999--Servicesoft Technologies, Inc. today announced that Chris Butler has been appointed CEO and President, effective immediately.
Butler was most recently founding president of Interactive Solutions, where, over his nine year tenure, the company grew to become a leader in Internet consulting services, serving Global 1000 clients in the financial services, pharmaceutical, high tech and manufacturing industries. He brings to Servicesoft extensive management experience in both software product and consulting services.
Mark Skapinker will assume a new role as Chairman and Founder. Skapinker, who founded Balisoft, which then merged with Servicesoft in February 1999, will continue to focus on Servicesoft's key strategies and corporate vision.
"Chris has the right combination of management skills and track record to ensure Servicesoft's continuing success in this nascent market," said Skapinker. "Servicesoft is poised to move to the its next stage of growth in leading the Internet Customer Service industry and Chris has the experience and skills to move Servicesoft forward." Skapinker added: "We also thank Dave Tarrant for his contribution in helping lead Servicesoft to achieve its stellar growth and marketplace momentum as the leading provider of eService software and solutions."
Servicesoft has recently seen a dramatic acceleration of new business with two record sales quarters. It recently shipped eCenter, the industry's first complete end-to-end Internet Customer Service suite. In June, the company closed a round of finance of more than $16 million.
"Servicesoft has rapidly established itself as the leader in Internet Customer Service in a market on the verge of critical mass," said Chris Butler. "Dave's leadership has created a solid foundation on which we can build our next stage of growth. I look forward to leading Servicesoft as we deliver our arsenal of eService solutions to a ready and waiting market."
Dave Tarrant said "With the merger and financing completed, and two record quarters under our belts, Servicesoft is now in an excellent position to dominate the market. After four years of leading Servicesoft, I am proud of what we have accomplished and confident that the company will flourish under Chris' direction."
About Servicesoft Technologies
Servicesoft Technologies Inc. (http://www.servicesoft.com) is the breakaway leader in Internet Customer Service. Its flagship eCenter(tm) delivers the industry's only complete end-to-end Internet Customer Service suite. It comprises of best-of-breed applications for self-help, e-mail response and live customer interaction, all driven by the industry's most robust knowledge base. This complete offering is crucial to enabling companies to leverage the promise of the Internet in achieving a paradigm shift in customer service to drive initial sales, generate loyal customers, obtain repeat business, and do it all more efficiently than traditional methods. Major companies worldwide, such as Wang Global, GTE, Intel, Cisco Systems, Motorola, Verio and NB Tel rely upon the company's award-winning offerings. The company's partners include leading call center, system integration and customer relationship management companies. Privately held, Servicesoft Technologies is headquartered in Natick, Mass., and has offices throughout the U.S., Canada and Europe. For more online information visit www.servicesoft.com.
http://www.servicesoft.com
Contact:
Cynthia Keeshan
Public Relations Manager
Servicesoft Technologies Inc.
(416) 256-1419 ext. 227
cynthiak@balisoft.com
The Weber Group
Terry May/Kristen Fahey
(617) 520-7114/7022
tmay@webergroup.com
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