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ServicePower Connects with PeopleSoftServicePower successfully integrates its field service scheduling solution with PeopleSoft CRM using SPwr/ConnectAnnapolis, MD, Nov. 27, 2000 – ServicePower (LSE: SVR), a leading global developer and supplier of field service scheduling software for the Customer Relationship Management (CRM) market, together with PeopleSoft (Nasdaq: PSFT), a leading provider of eBusiness software, today announced delivery of their “customer ready,” integrated product using SPwr/Connect. SPwr/Connect is a comprehensive, modular and supported software interface layer that combines the power of PeopleSoft CRM with the automated, intelligent scheduling and dispatch capability of SERVICEPower. The integration of these two applications produces an optimal solution for scheduling and dispatch of field technicians in the Customer Services Market. SPwr/Connect provides a seamless transfer of information between PeopleSoft and SERVICEPower applications. Now, PeopleSoft CRM users can reduce the time needed to integrate the SERVICEPower application to improve their customer service organizations, and take advantage of eBusiness initiatives faster. By combining the powerful technology of the PeopleSoft CRM interface with ServicePower’s unique software, we enable the field to work more closely and efficiently with the dispatch center. Dispatchers and supervisors can view and assign intelligent, optimized work schedules for field service representatives and get pro-active notice of possible jeopardy situations. “Given the required data, SERVICEPower’s database will process and return the most advantageous appointment for every field service representative,” said Ian MacKinnon, president and CEO of ServicePower. He continued, “Customers will receive their requested service when they want it, while the workday of a field service representative will be maximized and the customer service representative, utilizing PeopleSoft, will have the ability to tie it all together. This integration will provide both the customer and the enterprise with a much more efficient and pleasurable customer service experience.” "PeopleSoft is very pleased to be teaming with ServicePower on this initiative," said Ed Schreyer, vice president of strategic marketing for PeopleSoft CRM. "This underscores our commitment to open integration, providing added benefits to our mutual customers." About ServicePower ServicePower,(LSE: SVR) headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada and Europe. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resource. As recognition of the quality and innovation of the application, ServicePower recently won the award for “Best Service Management Product” at Field Service Solutions 2000. ServicePower's customer base includes world leaders such as Andersen Consulting, Sun Microsystems and Avaya Communication. For more information, visit http://www.servicepower.com Editorial Contact: Clare Moulton MCM Corp. (603) 882-2135 clare@mcmcorp.tiac.net top of page |
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