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ServicePower Forms International User Group
NNAPOLIS, MD—November 16, 1999—ServicePower, Inc., the leading provider of enterprise-wide, field service scheduling software for the Customer Relationship Management (CRM) market, today announced the formation of the ServicePoweR INternational user Group (SPRING). SPRING exists to educate, inform, and facilitate communications between members, while providing a framework to influence the future direction of ServicePower products. SPRING will hold regularly scheduled meetings in Europe and North America to coordinate member activities.At a recent SPRING meeting hosted by Xerox Canada, members elected Michel Operto of NCR, president, Mary Klein of Lucent Technologies, vice president responsible for coordinating user requirements, and Karl Hancock of Xerox, a member of the SPRING Board responsible for ensuring communication between the members of SPRING.
"SERVICEPower provides the opportunity to significantly increase the accuracy of service planning and delivery, while at the same time, reducing operational costs. SPRING members are already starting to benefit by sharing best business practices among member companies. I'm really honored to be the first SPRING president," commented Michel Operto.
Ian MacKinnon, ServicePower president and CEO stated, "ServicePower is very responsive to the needs of users, and SPRING provides an excellent forum for coordinating the input of market-leading companies to the product’s road map."
About SERVICEPower- an enterprise-wide field service scheduling system
SERVICEPower is an enterprise-wide scheduling system for automatically optimizing operational field service resources against customer- and company-driven service appointments. Designed for companies with medium to large field service organizations, SERVICEPower graphically displays continually optimized schedules to ensure that the right people and the right things appear in the right place on time. It improves customer service by intelligently offering appointments within a specific timeframe and ensuring adherence to Service Level Agreements.
About ServicePower, Inc.
ServicePower, Inc., headquartered in Annapolis, Maryland, is a wholly-owned subsidiary of ServicePower Business Solutions Ltd. The company develops and markets SERVICEPower, a world-class system for optimizing the scheduling of field technicians on an enterprise-wide basis.
ServicePower Business Solutions Ltd. is headquartered in Marlow, England with offices in Stockport and Bristol as well as in Glasgow, Scotland. ServicePower, Inc. markets and supports SERVICEPower throughout the US and Canada. The company's customer base includes world leaders such as Andersen Consulting, Lucent Technologies, NCR, and Xerox. For more information, visit www.servicepower.com.
Editorial Contact:
Clare Moulton
Moulton Communications
(603) 882-2135
clare@mcmcorp.tiac.net
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