ServicePower releases version 6.2 (email this article)

Annapolis, MD, November 15, 2005 -- ServicePower (Company Profile, Past Stories, Case Studies), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced the release and availability of SERVICEPower version 6.2. SERVICEPower is a powerful workforce optimization solution that improves the efficiency and effectiveness of field service operations. Building on the existing product release, SERVICEPower version 6.2 provides additional scheduling capability, which allows jobs associated with one another to be grouped together on the schedule; for example, all jobs to be carried out at the same site can be associated and completed with a single visit by the same service technician or team.

A series of additional application program interfaces (APIs) has also been developed to speed the integration of SERVICEPower with other business applications, including a customer’s service management system. Also, some significant graphical improvements have been made to the dispatcher’s user interface, which makes it easier for dispatchers to operate and interact with the Gantt module that provides a real-time window into the schedules created by SERVICEPower.

Version 6.2 also introduces SERVICEManager. This new module provides an extensible Web-browser interface through which field managers set up and maintain their field resources, control service technician calendars, and monitor service capacity.

About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower’s customers include innovative, world leading companies such as Avaya Communication, Echostar, GE, and Siemens. For more information, visit the Web site at www.servicepower.com/.