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ServicePower selects CRMSmart as partner for field service solutions across Asia-Pacific regionIntelligent scheduling will offer Asia-Pacific organizations the optimum solution for customer and field serviceNovember 14, 2000, Annapolis, MD -- ServicePower, the leading provider of field service scheduling software for the Customer Relationship Management (CRM) market, today announced that they have expanded their presence into the Asia-Pacific region by signing a reseller agreement with CRMSmart.In response to growing market demand within the Asia-Pacific region, ServicePower has signed CRMSmart as an authorized reseller for their intelligent field service scheduling product, SERVICEPower. Based in Melbourne, Australia, CRMSmart has proven skills in the CRM space, with a particular focus in field service technology for utilities, telecoms, and other organizations with a large number of field service personnel. “The catalyst for this agreement was the increasing demand from a number of field service organizations in Australia who were already in contact with CRMSmart,” said Paul Oliver, vice president of worldwide sales for ServicePower. “Organizations are beginning to realize that by optimizing their field service scheduling processes, they can reduce the cost of running a service operation, increase productivity, improve customer service, and gain better management visibility.” Oliver continued, “We have been impressed by the professionalism and knowledge of CRMSmart. We are confident that they will represent us well in the Asia-Pacific region. The service marketplace in that area represents a significant incremental opportunity for ServicePower, and we are excited to have found the right partner in CRMSmart to tap that opportunity.” “At CRMSmart, we believe ServicePower’s scheduling capability incorporates world-class technology,” said Pravin Rodrigues, managing director of CRMSmart. “Our customers operate in increasingly competitive markets. We believe that the flexibility and power of ServicePower’s artificial intelligence scheduling solution will give our customers a smart way to reduce costs while increasing the quality of customer service. This will position them to compete with other global players in the region and gain a considerable advantage.” Rodrigues continued, “The introduction of Web-enabling and WAP/radio mobile communications capability to SERVICEPower also brings tremendous opportunities for enhanced customer loyalty and service." About ServicePower ServicePower (LSE: SVR), headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada and Europe. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. As recognition of the quality and innovation of the application, ServicePower recently won the award for “Best Service Management Product” at Field Service Solutions 2000. ServicePower's customer base includes world leaders such as Andersen Consulting, Sun Microsystems and Avaya Communication. For more information, visit http://www.servicepower.com About CRMSmart CRMSmart Pty Ltd, based in South Melbourne, Australia was formed from Turn-Key Computer Services Pty Ltd in January 2000 to serve the consulting and customer service solution needs of clients in Australia. Turn-Key Computer Services was established in 1991 and focused their business in the Energy Industry. Since January 2000, CRMSmart have grown their practice to include clients across Australia, New Zealand, Singapore, Malaysia, Philippines and outwards across the Asia-Pacific region. Their professional services include strategic planning, project management as well as the integration, implementation and support of service solutions for their increasing client base. See http://www.crmsmart.com Editorial Contact: Clare Moulton MCM Corp. (603) 882-2135 clare@mcmcorp.tiac.net top of page |
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