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Square incorporates SERVICEPower scheduling into its service management productsOEM agreement will increase field technicians’ productivity, improve customer satisfaction and facilitate management control of service operationsSquare incorporates SERVICEPower scheduling into its service management productsOEM agreement will increase field technicians’ productivity, improve customer satisfaction and facilitate management control of service operations Oct. 30, 2000, Basking Ridge, NJ/Annapolis, MD/ – Square today announced that it has entered into an OEM agreement with ServicePower Business Solutions, Ltd. Under the terms of this agreement, Square will integrate SERVICEPower intelligent scheduling technology with its SQUARE APPLICATIONS family of products. Square helps contracting and service organizations increase the efficiency of their operations. Its software is specifically designed to deal with the complexities of businesses built around a metered billing model. By integrating the SERVICEPower scheduling software into SQUARE APPLICATIONS, Square will enhance its customer’s ability to optimize total service delivery. SERVICEPower uses proven AI technology to effectively balance customer commitments against organizational resources. It ensures that field service schedules are optimal for both reactive and planned jobs. By automating the process of scheduling work orders to technicians and maintaining an up to the minute, consistent view of service schedules across the enterprise, SERVICEPower helps reduce the cost of running a service operation and puts management in control. Under the terms of this agreement, SERVICEPower will be tightly integrated into SQUARE APPLICATIONS. “Both Square and ServicePower are continually striving to enhance the value we bring to our customers,” stated Koos Hussem, president and CEO of Square USA, Inc. “In SERVICEPower, we believe we have found world-leading scheduling software. Our customers operate in increasingly competitive markets. Using this technology we expect to improve their field productivity by approximately 10% and resource management and dispatching efficiency by at least 50%. These levels of improvement will give our customers a competitive advantage.” “At ServicePower we believe in focus. We are focused on delivering world-class field service scheduling software while Square is focused on delivering a total service management capability, targeting tangible benefits that provide competitive advantage,” commented Ian MacKinnon, CEO of ServicePower. “Square has built an enviable customer base in Europe and the US, and we are excited about the opportunity to be in partnership with them.” About ServicePower ServicePower, (LSE: SVR) headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada and Europe. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. As recognition of the quality and innovation of the application, ServicePower recently won the award for “Best Service Management Product” at Field Service Solutions 2000. ServicePower's customer base includes world leaders such as Andersen Consulting, Sun Microsystems and Avaya Communication. For more information, visit http://www.servicepower.com About Square Square is the leading CRM (Customer Relationship Management) software provider for the Service and Contract Management Industry. Square was founded in 1974 in Roermond, The Netherlands. Square employs a team of skilled, dedicated people who design, maintain, sell and implement (e) Business software solutions. Square has a proven track record and is proud to have been selected by many multinational companies. Square works closely with leading ERP system vendors and consulting companies to implement SQARE APPLICATONS (SAPPS) solutions. Square has offices in The Netherlands, UK, Germany, and the United States of America. Square's customer base includes world leaders such as Xerox, Canon, Konica, Banksys, and Corporate Express. For more information, visit http://www.squaresms.com Editorial Contact: Clare Moulton MCM Corp. (603) 882-2135 clare@mcmcorp.tiac.net top of page |
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