|
Press Release |
|||
|
ServicePower enhances product with new analysis and reporting toolConfigurable reports improve management visibility and controlAFSM International, Booth 158; Anaheim, CA; October 29, 2001 -- ServicePower (LSE: SVR), a global developer and supplier of field service scheduling software for the Customer Relationship Management (CRM) market, today announced that it will enhance its field service scheduling product with a new analysis and reporting tool called SP/Insight. The new software module, which will be available by the end of this year, complements existing capabilities found in SERVICEPower, the company’s flagship product based on advanced scheduling technology.“With SP/Insight, we have encapsulated years of experience in building custom reports for our customers,” commented Ian MacKinnon, president of ServicePower. “The ability to analyze and report on workforce related data in real-time provides service managers with the information they need to manage their entire field operation. As an added bonus, they can now easily configure and run their own reports without relying on a technical resource,” he added. SP/Insight includes a set of highly configurable reports that provides service managers with information on past service performance, current workloads on field staff, future capacity issues, the overall quality of the schedules, and the overall quality of the schedules being worked by the field. In addition, the new module provides proactive support for managing service-quality issues and jeopardy conditions. Reports can be sent directly to a user’s PC screen, directed to a printer, or made available remotely via the Internet. About ServicePower ServicePower (LSE: SVR), with North American headquarters in Annapolis, MD, markets and supports SERVICEPower a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at www.servicepower.com/ . Editorial Contact: Clare Moulton MCM Corp. (603) 882-2135 clare@mcmcorp.tiac.net top of page |
|||