Annapolis, MD, October 19, 2005 -- ServicePower (Company
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Studies) (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced that it has made its first sale in Finland to Elisa Corporation. This follows a recent partnership agreement with Rossum Oy who will provide local support to ServicePower in the Finnish market.
Elisa will use SERVICEPower to schedule 400 technicians who install and service ADSL high-speed Internet access in homes and businesses throughout Finland. “We reviewed a number of scheduling systems and selected SERVICEPower when we saw the benefits that the product could deliver and realized that we would be supported by a local Finnish company,” commented Ari Kuusisto, head of the Elisa service operation.
“We are delighted to have been selected by another company in the communications marketplace and to introduce SERVICEPower to Finland at Elisa. The company’s technological innovation has given them a very strong position in the Finnish telecommunications market,” said Derek Crumpton, general manager Europe for ServicePower. “ServicePower has been receiving a lot of interest from Nordic countries in recent months, and we hope to establish a customer base within Northern Europe to mirror that within the UK and the U.S.,” he added.
About Elisa Corporation
Elisa Corporation, listed on the Helsinki Stock Exchange, is the second largest telecom company in Finland. Employing over 5,000 staff, Elisa services over 1.4 million mobile and 1.25 million fixed-line customers throughout Finland.
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower’s customers include innovative, world leading companies such as Avaya Communication, GE, Siemens, and USDTV. For more information, visit the Web site at www.servicepower.com/.
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