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ServicePower Announces Web SeminarAnnapolis, MD, October 16, 2002 -- ServicePower (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced it will conduct a Web Seminar entitled “How real-time optimization improves customer service levels and reduces service delivery costs.” The Web Seminar, scheduled for Tuesday, October 22 is free to registered attendees and may be accessed from any location worldwide. Due to the wide difference in time zones, the seminar will be presented twice:12:00 Noon (EST) / 9:00 AM (PST) -- for US/Canadian participants 4:00 PM (BST) -- for UK/European participants This Web Seminar will examine how, as pressure mounts on service organizations to maintain and even grow profitability in the current economic downturn, the need to complete the service task in an optimal way is more important than ever. This seminar will: · Define “real-time optimization” as it relates to a service organization · Describe its impact on customer service levels and service delivery costs · Show why schedule and route optimization are critical to the provision of both same-day and future-day service · Include a technology demonstration illustrating how optimal schedules and routes can be created and maintained in real-time To register for the Web Seminar, or for further information, please visit http://www.servicepower.com/news/seminar4.html or call (410) 571-6333. About ServicePower ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com/. Editorial Contact: Clare Moulton Moulton Communications (603) 882-2135 mcmcorp@tiac.net top of page |
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