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ServicePower and eLoyalty Partner to Deliver Customers an eCRM Field Service SolutionJoint Solution Helps Companies Reduce Time, Risk and Cost of eCRM IntegrationANNAPOLIS, Md.--Oct. 10, 2000-- ServicePower, Inc. (LSE:SVR), the leading provider of field service scheduling software for the Customer Relationship Management (CRM) market, today announced a joint solution with eLoyalty, the industry's first pure-play eCRM services company (Nasdaq:ELOY - news). Together, eLoyalty and ServicePower help clients build customer loyalty by leveraging a company's field services organization. eLoyalty's expertise in field service, and in bringing tangible, economic benefits to customer loyalty, coupled with ServicePower's best-of-breed technology, ensures that mobile workers can reduce the time, risk and cost required to support all field service operations. By employing its Field Service and Logistics consulting proficiency, eLoyalty helped ServicePower develop an out-of-the-box software interface which makes ``off the shelf'' integration with leading CRM applications easy and fast. Now, companies can dramatically reduce the time needed to integrate various software applications to improve their customer service organizations, enabling them to quickly reap the benefits of eCRM initiatives. Powered by ServicePower's unique software, this interface also enables organizations to collaborate efficiently by allowing businesses to view and assign intelligent, optimized scheduling solutions for field service representatives. ``Companies increasingly rely on technology to help manage customer service operations. The result is seen in the dramatic increase of investment in CRM technology over the last few years,'' said Ian MacKinnon, president and CEO of ServicePower. ``By developing a rapid deployment tool with eLoyalty, we help our customers realize return on investment much more quickly. The combination of our technology with eLoyalty's strategic support in implementation and integration services provides the most powerful field service scheduling solution available today.'' ``Customers perennially search for creative ways to integrate their Field Service operations into their existing and planned customer loyalty solutions,'' said Kelly D. Conway, president and CEO of eLoyalty. ``Our partnership with ServicePower helps our customers leverage a repeatable solution architecture for connecting the field-service touchpoints of a customer relationship with applications that serve other customer contact channels. With this solution, our clients can dispatch and communicate more effectively. More time and resources can then be directed toward enhancing other field service areas and measuring the tangible economic benefits of loyalty.'' About ServicePower ServicePower, Inc.(LSE:SVR), headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US and Canada. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. The SERVICEPower software solution recently won the award for ``Best Service Management Product'' at Field Service Solutions 2000. ServicePower's customer base includes world leaders such as Andersen Consulting, Lucent Technologies, NCR, and Xerox. For more information, visit http://www.servicepower.com. About eLoyalty eLoyalty (Nasdaq:ELOY - news) is the world's first and only global business/management consulting and systems integration organization focused exclusively on building customer loyalty. With more than 700 professionals in offices throughout North America, Europe and Australia, eLoyalty delivers the proven proficiencies, technologies and business practices that span the full spectrum of a company's operations including the Internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics. eLoyalty was named the 1999 Solutions Integrator of the Year by Solutions Integrator Magazine as part of their SI Impact Awards. For more information, please go to the company's web site at http://www.eloyaltyco.com or call their new, toll-free number 1-877-2- ELOYAL. Editorial Contact: Adele Oliver ServicePower (410) 571-6333 a.oliver@servicepower.com top of page |
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