Annapolis, MD and Stockport, UK, October 7, 2003 -- ServicePower (Company
Profile, Past
Stories, Case
Studies) (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today
announced a contract to support Novar/Gent Services, part of the Novar plc group. Novar/Gent is internationally recognized for designing and manufacturing fire safety
products and is firmly established as the UK market leader in fire detection and alarm systems. The enterprise-wide contract will initially schedule the work of more
than 230 technicians in the UK working for their services division, who install, repair, and maintain fire and safety systems for commercial buildings. SERVICEPower
will enable Novar Services to efficiently integrate the allocation of fast-response, emergency repair jobs with their planned maintenance work.
“We awarded the contract to ServicePower after a comprehensive evaluation of the available scheduling packages; we chose SERVICEPower because of its ability to deliver
the real-time, fast-response scheduling solution that we need to be competitive in our industry,” commented John Battersby, service director for Novar Services. In
addition, a key selection criterion for Novar Services was that the supplier must be able to fit into their European SAP strategy, which ServicePower will accomplish by
supplying its SAP Connector module to facilitate seamless integration.
The contract is initially worth GBP 400,000 ($640,000) and additionally provides for Novar Services to rollout the SAP / SERVICEPower solution across its European
operations. “This is a new industry segment for ServicePower, and we are very pleased to be awarded this contract, particularly since Novar Services operates in a
very competitive industry with a mix of business requirements. To deliver a complex European-wide solution to this type of client is just what SERVICEPower was
developed to do,” said Derek Crumpton, ServicePower general manager, Europe.
About Novar Services
Novar Services provide a whole life solution through maintenance, service and refurbishment. Consisting of the brands Bardic Services, Gent Services and Trend Services,
Novar Services provide the support of a nationwide operation through local delivery, with over 230 engineers offering 24/7/365 call out and telephone technical support.
Novar Services have a reputation for providing quality solutions, which is reinforced by each brands’ impressive list of accreditations. The portfolio of products and
services ensures that a total solution can be provided for all fire, controls, emergency lighting and security requirements.
About ServicePower
ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the UK, U.S. and
Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling
application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically
optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Avaya Communication, BSkyB, GE, Ecolab,
and Siemens. They selected SERVICEPower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer
service, and management control than competing technologies. For more information, visit the Web site at www.servicepower.com.
###
email this article