AFSMI S-Business Education Summit and Expo, Dallas, TX, October 4, 2004 -- ServicePower (Company
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Studies), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced the release and availability of SERVICEPower version 6.0. SERVICEPower is a powerful workforce optimization solution that improves the efficiency and effectiveness of field service operations. It allows organizations to plan, schedule, and manage the on-time arrival of service technicians at a customer site. In addition, it provides business analytics, geographic workforce planning, and wireless communication capabilities.
SERVICEPower version 6.0 contains a number of enhancements that extend the utility of the technology. The key enhancement is the revision of the underlying data model that provides a platform for functional enhancements in this and future releases. In addition, V6.0 improvements provide support for 24x7 service operations and variable geographic working patterns as well as providing a portability layer that enables support for alternative database platforms. In addition, real-time reaction to events maintains a clear schedule while rapidly highlighting concerns. The capacity model has also been enhanced to allow customers to specify which of the working periods should contribute to capacity controls, and the dispatch functionality has been enhanced to provide greater control over the commitment of schedules to field service operations.
“ServicePower’s development team has worked hard to earn its reputation for delivering intelligent, high-quality scheduling software, and version 6.0 builds on that reputation,” commented Paul Oliver, VP of operations for ServicePower. “Our team actively seeks feedback from our customers and prospects, and this helps keep our technology out in front of the marketplace. You see the results of this approach in version 6.0, which brings optimization to a wider range of service organizations.”
About ServicePower
ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the UK, U.S., and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Avaya Communication, BSkyB, GE, Ecolab, and Siemens. They selected SERVICEPower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at www.servicepower.com.
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