Siemens Communications selects ServicePower scheduling software(email this article)

Annapolis, MD, September 23, 2003 -- ServicePower (Company Profile, Past Stories, Case Studies) (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced that Siemens Communications, one of the UK’s leading communications suppliers, has chosen ServicePower’s workforce optimization software to schedule its service operations workforce of more than 200 engineers throughout the UK.

“Siemens conducted a thorough evaluation of the available scheduling solutions,” commented Eddie O’Neill, national service manager for Siemens Communications.  “SERVICEPower was selected because of its ability to support our highly responsive approach to service.  We were also impressed by the high regard in which ServicePower is held by existing customers, in terms of their performance and staff knowledge.”

“We are delighted to have been selected by such a technologically advanced company for whom quick-response service is so important,” said Derek Crumpton, ServicePower general manager, Europe.  “This is the second Siemens organization to choose SERVICEPower,” he added.  In early March ServicePower announced that Siemens Energy Services, the UK’s leading independent provider of utility metering services, had extended the deployment of SERVICEPower into its field operations.  

About Siemens Communications
Siemens Communications, a division of Siemens plc, is one of the UK's leading communications suppliers, offering a full choice of technology and service solutions from simple telephony through to full network outsourcing, incorporating the Customer Relationship Management and e-business environments. The company operates centres of competence for research, development and support throughout the UK and in a number of international markets. It has a turnover in excess of £300 million and is part of Siemens Information and Communication Networks, the global leader in business communications. It is also the winner of the 2002 UK Business Excellence Award.
For more information visit www.siemenscomms.co.uk

About ServicePower
ServicePower (www.servicepower.com/) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the U.K., U.S. and Europe.  With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world.  ServicePower’s customer base includes innovative, world leading companies such as Avaya Communication, BskyB, GE, Ecolab, and Siemens.