ServicePower announces certified integration with SAP R/3 (email this article)

Annapolis, MD and Stockport, UK, September 15, 2004 -- ServicePower (Company Profile, Past Stories, Case Studies), a global developer and supplier of workforce optimization software for the Service Management market, today announced the release of a new certified integration between SERVICEPower v5.3.1 and SAP R/3 Enterprise 4.7 software. Service organizations are becoming more aware of the benefits of implementing an intelligent workforce optimization solution to manage their service workforces, and over the last two years an increasing number of SAP users have selected the SERVICEPower solution. This encouraged ServicePower to obtain formal authorization from the SAP Integration and Certification Center in Walldorf, Germany.

The SERVICEPower software receives requests from the SAP service management system and automatically creates and maintains an optimal service schedule. The optimizer considers such things as road-networked based drive time, technician skills, the need for overtime work, and the priority of the service request. This type of solution generates a significant return on investment—typically increasing field technician productivity by more than 10% and reducing the cost of dispatch operations by more than 50%.

“The certified interface for external scheduling provides SAP users with a simple means of integrating the two products, which will reduce integration effort and time scales. It also provides the confidence that the interface has undergone and passed the rigorous SAP certification process,” commented Derek Crumpton, general manager, UK and Europe. “With so many SAP customers also using the SERVICEPower solution, we felt we had an integration that could benefit other organizations. We are delighted to have the approval of SAP for our interface.”

About ServicePower
ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the U.K., U.S., and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Avaya Communication, GE, Ecolab, and Siemens. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com.

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