ServicePower announces agreement with ESI (email this article)

Louisville, KY, August 17, 2006 – ServicePower’s (Company Profile, Past Stories, Case Studies) Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management services for the service delivery and installation industries, today announced that it has signed an agreement with E&S International Enterprises (ESI), a manufacturer, distributor, and marketer of a wide variety of consumer products under several brand names. Under the terms of the agreement, ServicePower will provide Web-based applications to manage and maintain the service dealer network, which includes a network of qualified, independent product service dealers throughout the U.S., for the consumer electronics and appliance divisions of ESI. This will involve providing a Web-based scheduling and dispatch application to book time-banded appointments in real time and dispatch jobs to ESI’s service dealers, receiving and processing warranty claims and payments, providing warranty analysis reports to monitor product and parts failures, and following up with quality-of-service surveys.

“We have been busy building our branded divisions of consumer electronics at ESI,” commented Michael Rad, COO of ESI. “We now manufacture and deliver cutting-edge consumer entertainment products to all of the major retailers in the U.S. Quality products and focused customer service are the key value-added benefits for our retailer/dealer accounts and end users. ServicePower will provide us not only with the tools to maintain that quality of service, but they will also manage the process for us.”

“ESI was already managing their service dealer network using Web-based systems that allowed real-time tracking and management of inventory,” commented Chris Smith, CEO of ServicePower Field Service Solutions. “Where we provide invaluable expertise and additional functionality is in the implementation of our scheduling and dispatch solutions to manage ESI’s service dealer network, claims resolutions, and warranty analysis at a higher level,” he added.

About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their directly employed field resources in specific geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company’s field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower’s customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit www.servicepower.com