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Telsource chooses ServicePower field service scheduling solutionIntelligent scheduling will vastly improve field service productivity and flexibilitySeptember 12, 2000, Annapolis, MD -ServicePower, Inc., the leading provider of field service scheduling software for the Customer Relationship Management (CRM) market today announced that leading network integration and maintenance solutions provider, Telsource will implement ServicePower's intelligent scheduling solution to manage its North American field service organization.Telsource provides installation and maintenance services to the Interexchange Carriers, Regional Bell Operating Companies (RBOCs), Competitive Local Exchange Carriers (CLECs) and Competitive Access Providers designed to support multi-location enterprise projects that require technical support for a broad array of access solutions and customer premise equipment (CPE) all across North America. “SERVICEPower will be used to help Telsource further improve the standard and efficiency of their customer service through the ability of SERVICEPower to provide optimized schedules for field operations,” commented Ian MacKinnon, president and CEO of ServicePower. “The introduction of SERVICEPower will enable Telsource to decrease the large amount of effort involved with the current system of manually scheduling field engineers and vastly improve productivity and flexibility.” “ServicePower has built a reputation for developing and deploying field service scheduling software not only within our marketplace but also in the enterprise market worldwide,” said Frank Orga, vice president of sales and marketing for Telsource. “We chose ServicePower because we trust that they will deliver a working field service scheduling solution that helps us improve our customer service, provide consistent service delivery, and at the same time, reduce our operational costs.” Boston-based Breed's Hill Associates, a ServicePower Value Added Reseller, is responsible for running the implementation project. Breed's Hill will work with Telsource to integrate the ServicePower technology into their existing operations and provide ongoing technical support when the product goes live. About ServicePower ServicePower, Inc., headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US and Canada. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes world leaders such as Andersen Consulting, Lucent Technologies, NCR, and Xerox. For more information, visit www.servicepower.com. About Telsource Telsource has been a leading network integrator and maintenance solutions provider offering nationwide support services since 1983. Telsource is based in Totowa, NJ and offers a variety of best-of-class intelligent access devices, turnkey network monitoring and integration service. Flagship turnkey services include engineering, staging, installation, integration, maintenance, and remote monitoring of LANS/WANS, Point-to-Point and Multi-Point Networks, xDSL, SONET Ring, ISDN BRI/PRI Access, Frame Relay, ATM, Backbone Systems, Videoconferencing, and more. For more information call 1-888-TELSOURCE. About Breed’s Hill Breed’s Hill Associates, Inc., is headquartered in Boston, Massachusetts and is an independent technology reseller delivering sales, sales management, marketing business development and technical services to emerging software companies. Breed’s Hill has been an authorized reseller of SERVICEPower software since 1999, and provides sales and implementation of scheduling software to small to midsize forces of field technicians. For more information visit www.breedhill.com. Editorial Contact: Clare Moulton MCM Corp. (603) 882-2135 clare@mcmcorp.tiac.net top of page |
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