Louisville, KY, September 7, 2005 – ServicePower’s (Company
Profile, Past
Stories, Case
Studies) Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management services for service delivery and installation industries, today announced that it has entered into an agreement with Bertazzoni S.p.A. to provide a full, turnkey warranty service solution for Bertazzoni cooking products. ServicePower will provide contractor recruiting, network management, call center operations, electronic dispatch, claims processing, payment distribution, and analytics for Bertazzoni appliance products sold in the United States and Canada.
“By providing a full, turnkey service solution to Bertazzoni, ServicePower enables them to do what they do best, which is build appliances,” said Chris Smith, CEO of ServicePower Field Service Solutions. “ServicePower will handle all facets of the service process while they focus on selling.”
“ServicePower can tap into its base of 30,000 technicians across North America, providing Bertazzoni with a ready-made network, “commented Paolo Bertazzoni, CEO and president of Bertazzoni S.p.A. “They’ll handle recruiting, vetting, network management, consumer contact management, and all of the claims functions related to warranty service on our cooking products. This helps us introduce our products into the market at a much faster rate than if we had to set up the service network just by ourselves.”
About Bertazzoni S.p.A.
Bertazzoni S.p.A., founded in 1882 and based in Italy, originally produced scales but moved into cooking products manufacturing around the turn of the century. Branded products were introduced in 1923. Beginning with wood burning cookers, the line was expanded to cooktops in 1953 and to gas cookers in 1955. Overseas sales began in 1960, and today the company’s products are sold all over the world. The Bertazzoni factory and offices are located in northern Italy and are owned and managed by the fourth generation of the founding family.
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower’s customers include innovative, world leading companies such as Avaya Communication, GE, Siemens, and USDTV. For more information, visit the Web site at www.servicepower.com.
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