Stockport, UK, August 18, 2005 -- ServicePower (Company
Profile, Past
Stories, Case
Studies) (LSE: SVR), a global developer and supplier of workforce optimisation software for the Customer Relationship Management (CRM) market, today announced that Rossum Oy, an established provider of mobile workforce management solutions within subcontractor networks, will distribute, implement, and provide local support for the SERVICEPower intelligent scheduler in Finland and throughout the Nordic region.
SERVICEPower increases the productivity of field-based personnel within the service industry, providing improved service levels and reducing costs. By adding SERVICEPower to its portfolio of products, Rossum will now be able to provide the same benefits to service organisations in the Nordic countries.
“In the last 12 months we have received an increasing number of enquiries from Finland and Scandinavia, and we have been seeking a partner to provide local support in the area,” said Derek Crumpton, general manager Europe for ServicePower. “We are delighted to partner with Rossum, who are already providing high quality service solutions to service organisations with large mobile work forces.”
“The majority of Rossum’s customers are currently dispatching work orders directly to the mobile devices of their field personnel,” commented Robert Kuokkanen, managing director of Rossum. “Our experience of implementing these types of mobile workforce management solutions will now be available to all future ServicePower customers in the Nordic region.”
About Rossum Oy
Rossum Oy is a Finnish software house that has established itself in the mobile workforce management business. The main office is located in Lahti, but Rossum also serve customers through their offices in Espoo and Joensuu. Rossum Oy's mission is to provide their customers with IT tools for managing teams of engineers in maintenance, installation and construction businesses. Their main business is focused on the data transfer between the mobile workforce and the office and the refining of the data into various forms of reports for making the best possible management and business decisions. Typical customers of Rossum Oy are medium- and large-scale enterprises in maintenance and installation business domains. Rossum customers benefit from both unique software and the experience of Rossum’s consultancy team, who have considerable experience in providing business improvement in mobile workforce management. For more information, visit the Web site at: http://www.rossum.fi/
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimised service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimised by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower’s customers include innovative, world leading companies such as Avaya Communication, GE, Sharp Electronics, Siemens, and USDTV. For more information, visit the Web site at www.servicepower.com/.
###
email this article