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ServicePower Signs OEM Agreement with Astea InternationalAlliance Expected to Accelerate Market Penetration of Workforce Optimization SoftwareAnnapolis, MD, August 6, 2002 -- ServicePower (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced an OEM partnership agreement with Astea International Inc. (Nasdaq: ATEA). As an OEM partner, Astea will embed SERVICEPower technology into its product offerings. Astea specializes in field service and integrated CRM solutions for companies that sell and service capital equipment.“ServicePower’s intelligent workforce optimization software is ideally suited for enhancing our service management solutions with Astea AllianceEnterprise Suite,” said Lynn Ledwith, vice president of marketing for Astea International. “It will allow us to further improve our value proposition to field service organizations worldwide, and it will serve as a catalyst for increasing our market opportunities with enterprise CRM solutions for equipment and service companies.” “Astea is recognized as a market leader in providing CRM solutions with best-in-class field service functionality. We are very pleased that they have recognized the value of SERVICEPower and have chosen our scheduling application to upgrade workforce management in their flagship AllianceEnterprise solutions,” commented Ian MacKinnon president of ServicePower Inc. “Astea has a solid reputation for expertise in field service management. We believe this agreement will accelerate SERVICEPower’s market penetration and yield substantial benefits for both of our companies and clients.” SERVICEPower is designed to optimize the scheduling of field service engineers and technicians, allowing businesses to reduce their service operating costs, meet their Service Level Agreements (SLAs), and improve customer satisfaction and loyalty. Intelligent workforce optimization is new functionality that Astea can offer to its clients as part of this OEM agreement. Expected to be completed by October, development work has already begun to integrate SERVICEPower into V5.X and V6.X of Astea AllianceEnterprise service management applications. About Astea International Astea International Inc. (www.astea.com) is a global supplier of field service and integrated Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services and mobile CRM. Astea offers over twenty years of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network. About ServicePower ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com/. Editorial Contact: Clare Moulton Moulton Communications (603) 882-2135 mcmcorp@tiac.net top of page |
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