ServicePower announces agreement with Warrantech (email this article)

Louisville, KY, August 2, 2006 – ServicePower’s (Company Profile, Past Stories, Case Studies) Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management services for the service delivery and installation industries, today announced that it has signed an agreement with Warrantech Corporation, a leading provider of service contracts and extended warranties for automotive, residential real estate, and consumer goods products. ServicePower will provide Web applications to support the service dealer network, field service scheduling and dispatch, and quality-of-service surveys for various consumer products.
 
As part of the service dealer network application, ServicePower will maintain and manage a network of qualified, independent product service dealers throughout the U.S. ServicePower will also support Warrantech with its Web-based scheduling and dispatch application to book time-banded appointments in real time and dispatch jobs to Warrantech’s service dealers; this application will be integrated with Warrantech’s proprietary call center system.
 
“The ability to provide fast and reliable service is critical to our business,” said Thien Nguyen, vice president of call center operations for Warrantech Corporation. “We have tested other software products, and ServicePower has a scheduling and dispatch solution that enables us to manage our service provider network and claims resolutions at a level previously unknown in this industry.”
 
“Warrantech has an extensive dealer network within the U.S. that supports a large customer base,” commented Chris Smith, CEO ServicePower Field Service Solutions. “The ServicePower solution will help Warrantech improve their product service delivery process while providing them with a real competitive advantage.”
 
About Warrantech Corporation
 
Warrantech Corporation administers and markets service contracts and after-market warranties on automobiles, automotive components, recreational vehicles, appliances, consumer electronics, homes, computers and computer peripherals for retailers, distributors and manufacturers. The Company continues to expand its domestic and global reach, and now provides its services in the United States, Canada and Puerto Rico. For additional information on Warrantech, go to www.warrantech.com.
 
About ServicePower
 
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their directly employed field resources in particular geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company’s field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower’s customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit www.servicepower.com/.
 
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