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ServicePower Announces Software Alliance ProgramPre-built integration packages speed implementation, hasten return on investmentChicago, IL; Field Enterprise Solutions, Booth 324; July 31, 2001 -- ServicePower (LSE: SVR), a global developer and supplier of field service scheduling software for the Customer Relationship Management (CRM) market, today announced its Software Alliance Program at the second annual Field Enterprise Solutions (FES) 2001 conference. The Software Alliance Program is geared to speeding up the implementation process for ServicePower customers, enabling them to realize a faster return on investment. “In response to the increasing demand for CRM applications, ServicePower has invested a great deal of effort in making it easier for our customers to deploy SERVICEPower in conjunction with the service management systems developed by our partners,” said Ian MacKinnon, president and CEO of ServicePower. To facilitate integration, ServicePower has designed and built a standard interface between ServicePower's intelligent scheduling system and service management system (SMS) solutions provided by Siebel and PeopleSoft. Known as SP/Connect, this software provides a seamless transfer of information between the applications. The integration with Siebel and PeopleSoft are the first two in a series of initiatives to be covered by the new Software Alliance Program. “The integration of SERVICEPower into an existing SMS produces an optimal solution for scheduling and dispatch of field technicians,” MacKinnon added. “In addition, it provides a great starting point to get businesses up and running much faster than was previously possible, resulting in a faster return on investment,” he concluded. About ServicePower ServicePower (LSE: SVR), headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and Europe. With licenses sold covering over 25,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Avaya Communication, Blue Dot Services, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the web site at www.servicepower.com. Editorial Contact: Clare Moulton MCM Corp. (603) 882-2135 clare@mcmcorp.tiac.net top of page |
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