Annapolis, MD and Stockport, UK, May 20, 2003 -- ServicePower (LSE: SVR)(Company
Profile, Past
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Studies), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced
that it has signed an agreement with Italian consultancy Productility srl for the distribution, implementation, and support of SERVICEPower in Italy.
Based in Monza (Milan), Productility srl has embraced a new initiative to respond to the growing demand in Italy for the scheduling of mobile workforces. “Our
consultants have many years scheduling experience in manufacturing, but they are now finding that more companies need to improve the efficiency of their field service
operations. We looked at the packaged solutions available, and our research indicated that SERVICEPower offered better automation of scheduling decisions than other
solutions. We are confident that SERVICEPower will offer significant benefits to service companies in Italy,” commented Carlo Bonato, CEO of Productility srl.
“We are delighted to have been selected to partner with Productility,” said Derek Crumpton, general manager of ServicePower in Europe. “I am sure that their
extensive scheduling experience and knowledge of the Italian marketplace will help SERVICEPower be as effective in Italy as it has already been in the U.K. and U.S.
markets,” he concluded.
About Productility srl
Productility srl’s mission is to deliver high value consulting support to optimize company performance using innovative products, techniques, and training.
Productility srl is organized as a consultant network, which manages qualified professionals with proven experience in industry and services, to deliver immediate results to
our clients. For us “consulting” means working “side-by-side” with client resources in effective projects, to enhance our client performance in terms of global
competitiveness and costs savings. For more information visit the Web site at www.productility.com
About ServicePower
ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the U.K., U.S. and
Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling
application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically
optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Avaya Communication, BskyB, GE, Ecolab,
and Siemens. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer
service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com.
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