Annapolis, MD, March 2, 2004 -- ServicePower (Company
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Studies), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced it has signed a major agreement with General Electric Consumer & Industrial, a business unit of the General Electric Company. ServicePower will develop an innovative, state-of-the-art system for processing and managing GE Consumer & Industrial’s warranty claims and for managing the dispatch of work to key segments of GE Consumer & Industrial’s large network of independent service technicians across the U.S.
As part of the contract, ServicePower will develop an improved version of GE’s internal dispatching system by providing an open platform for GE and other manufacturers to utilize, an upgrade path to full service optimization using ServicePower’s powerful algorithms, and advanced mobile deployment based on ServicePower’s SERVICEMobility application. The solution will offer 10,000 third-party servicers, and major manufacturing companies, a more efficient means of managing their consumer service. It builds upon GE and ServicePower’s previous proven success together. Since 2001 ServicePower has been providing scheduling software for GE Consumer & Industrial’s 1400+ in-house team of field service employees. It is estimated that the new contract with GE will generate in excess of $10 million of additional revenue over the term of the agreement.
In support of this new venture, ServicePower is acquiring, subject to shareholder approval, the business assets, including the source code and intellectual property rights to the ClaimWorks software application from California based KeyPrestige, Inc., a company focused on providing best-of-class, Web-based warranty claims management solutions for manufacturers, third party administrators, parts distributors, and authorized service providers. Also, as part of the deal, Chris Smith, GE Consumer & Industrial’s former General Manager of Warranty Management business, has joined ServicePower as CEO of the new operation, now a division of ServicePower named ServicePower Field Service Solutions. “I am very excited to be leading ServicePower’s strategy to virtually consolidate the Appliance and Consumer electronic service market,” commented Smith. “We will be working with other manufacturers and retailers to produce an open system that addresses the needs of the whole industry and introduces a number of improvements. The new application will provide a better view of job deployment to the person or company who placed the original work order. It will also increase productivity to the service provider or contractor, and last but not least it will improve customer service.”
“The signing of the agreement with GE Consumer & Industrial is a significant event for us and means that ServicePower will evolve from just a software supplier to a total service provider with its attendant regular monthly revenue stream,” said Ian MacKinnon, president and CEO of ServicePower Inc. “It also gives ServicePower an opportunity to become the major service supplier to the independent servicer marketplace in the U.S.,” he added.
About SERVICEMobility
SERVICEMobility is an application that enables field service technicians to receive information about the jobs they are scheduled to do and to send back information about the progress made on each job. It is seamlessly integrated with the SERVICEPower schedulers to allow automatic, real-time rescheduling based on the most up-to-date information possible.
About ServicePower
ServicePower Technologies plc (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the UK, U.S. and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Avaya Communication, BSkyB, GE, Ecolab, and Siemens. They selected SERVICEPower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at www.servicepower.com.
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