Annapolis, MD, February 26, 2003 -- ServicePower (LSE: SVR) (Company
Profile, Past
Stories, Case
Studies), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced it
will conduct a Web seminar entitled “Achieving Efficient Appointment Booking for Field Service.” The Web seminar, scheduled for Wednesday, March 12th at 12:00
Noon EST, is free to registered attendees and may be accessed from any location worldwide.
This Web seminar will discuss how to achieve the right balance between customer service and cost of operation in an appointment-based service business.
Additionally, it will show how an intelligent appointment booking system can help bridge the gap by giving call-takers real-time information on service delivery
capacity. You’ll learn how a service organization can harness workforce optimization software to:
· Help call takers make efficient appointments on the first call
· Provide field technicians with an efficient schedule every day
· Enable technicians to deliver on-time service
· Take customer requirements into account when making an appointment
To register for the Web seminar, or for further information, please visit http://www.servicepower.com/news/seminar8.html or call (410) 571-6333.
About ServicePower
ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and
Europe. With licenses sold covering over 29,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling
application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically
optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB,
Ecolab, GE, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality
schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com/.
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