|
Press Release |
|||
|
SERVICE911'S eSUPPORT SOLUTIONS NOW AVAILABLE FOR INTERNET.COM VISITORSeSupport Leader Delivers Broadband How-To Content To Millions of Internet Portal VisitorsDallas, TX - November 20, 2000 - Service911, a leading provider of eSupport infrastructure solutions, and internet.com, the Internet Industry Portal ( http://www.internet.com ), today announced that Service911 has made its award-winning online technical support available to internet.com's users ( http://www.virtualdr.com/ ). Service911's eSupport solutions increase user satisfaction and repeat visits, helping internet.com maintain its position as a leading provider of global real-time news and information.Service911's award-winning eSupport solutions will be transparently integrated into the internet.com portal through Service911's unique software platform, Webskin*. Visitors to internet.com will have access to more than 25,000 regularly updated how-to videos and text tutorials. Developed and maintained by its technical support staff, Service911's video and tutorial library will answer the complex technical questions of internet.com's visitors. Through Service911's reporting and analytic capabilities, internet.com can access reports to determine the usage trends and access modes of its visitors as well as gain comprehensive intelligence on everything from buying behaviors to support trends. "At internet.com, we're constantly looking for ways to enhance the value and usefulness of the resources and services provided on our Web sites," said Alan M. Meckler, chairman and CEO of internet.com. "By adding Service911's eSupport solutions, our users will get answers to the tough technical issues they face. We're pleased to be working with such a fine organization that shares our commitment to customer support." "We are pleased to add internet.com to our growing list of industry-leading clients," said Lawrence Schwartz, CEO of Service911. "Service911's vast 'how-to' knowledge-base is a perfect fit to assist internet.com with the delivery of real-time news and information to its highly technical audience." While most eSupport companies offer only links, expert networks, or co-branded sites, Service911's Webskin technology transparently integrates into its clients' online environments a fully customized support suite, including live collaboration with certified technicians (through either next-day e-mail response or one-on-one chat), instructional videos, and text tutorials. Service911 provides eSupport solutions to Fortune 1000 companies and leading Internet brands, including Buy.com, CNET, Egghead.com, Mary Kay Cosmetics, uBid, Vignette, and VISA, among others. About Service911 Service911 is a leading provider of eSupport infrastructure solutions. Service911's solutions enable traditional large enterprises and Web-enabled businesses to seamlessly deliver real-time technical assistance to their employees, customers, and channel partners by leveraging the Internet. Through a comprehensive suite of eSupport products and services, Service911 allows its clients to offer technical support in a 24x7, anywhere-accessible medium; reduce existing support costs; improve customer satisfaction and retention; increase employee productivity; and enhance business intelligence. For more information, visit http://www.service911.com About internet.com internet.com ( http://www.internet.com ) Nasdaq: INTM is a leading provider of global real-time news and information resources for Internet technology professionals, Web developers, and experienced Internet users. internet.com owns and operates a network of 147 Web sites, 268 e-mail newsletters, 136 online discussion forums, and over 100 moderated e-mail discussion lists that generate over 170 million page views monthly. Total "views," which include Web site page views, e-mail newsletter views, and e-mail discussion list views, are over 230 million per month. According to NetRatings, internet.com has over 3 million unique users in the United States alone. Over 25% of internet.com's views are from outside of the U.S. internet.com's global presence includes editions for Arabia, Asia, Australia, Belgium, Canada, China, Espanol, France, Germany, Hong Kong, India, Israel, Italy, Japan, Korea, The Netherlands, New Zealand, Singapore, South Africa, Taiwan, Turkey, and the United Kingdom.
Editorial Contact: Scott Matulis MS&L Global Technology 805.494.0830 smatulis@msltech.com top of page |
|||