Press Release - Service911.com

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Service911.com Enlists BancTec as Exclusive Service Provider for Remote Problem Consultation and On-Site Desktop Services Nationwide

Dallas, TX - Service911.com announced today that it is partnering with BancTec, Inc., a premier computer and network services company, to be its exclusive service provider for remote problem consultation and on-site desktop service nationwide. BancTec has over 15 years of experience providing a wide range of premium on-site support services for major computer OEMs, Fortune 1000 companies, government entities, and educational institutions. BancTec employs a national staff of 1000+ field technicians located all across the U.S., each trained in providing in-home and in-office multi-vendor support services.

"BancTec was a natural fit for Service911.com's on-site service distribution model," said Lawrence Schwartz, president and CEO of Service911.com. "We strongly believe that because of BancTec's leadership position in multi-vendor desktop support services, Service911.com's mission of becoming the market leader in Web-based on-site services for the desktop is greatly accelerated."

Service911.com, which launched earlier this month, not only provides free computer-related support services to both the home and corporate market, it also has the capability to dispatch on-site computer services through a customer's online request. By partnering with BancTec, Service911.com's phone support and on-site repair and maintenance services will be available to all desktop computer users throughout the country.

"Because BancTec doesn't sell personal computer hardware or software, we are able to provide service on virtually any brand without conflict of interest concerns," said James E. Uren, Sr. Vice President of BancTec, Inc. "Also, our national presence means both fast and consistent quality support for Service911.com's customers in even the most remote parts of the country. These two strengths, combined with Service911.com's easy-to-use Internet-based service request system, means that for the first time any end user-from the single system user at home to the IS Director of a major corporation-is just a mouse click away from premium computer service anywhere in the United States."

Computer users simply log on to www.service911.com and order on-site service by providing the requested information. Service is normally performed as quickly as the following business day by trained and experienced BancTec field technicians.

"Whether you use your computer to help your children with their homework, prepare the payroll for a small to mid-sized company or develop key reports for the board of directors of a multi-billion dollar corporation, a computer failure can be devastating," said Schwartz. "In the past, especially outside of major metropolitan areas, you were forced to unplug everything, carry it into the local repair shop and hope to get it back within two weeks. Never again."

"Starting today, every computer owner in the U.S. has the option of utilizing the same 'next business day' on-site repair service that large companies have relied on from BancTec for years," said Uren. "Service911.com's Internet service destination backed up by our established service infrastructure is a major boon to the end user community."

Service911.com was officially launched by Lawrence Schwartz in September 1999, replacing his successful company, FIXX MY PC, the 24-hour, on-site computer repair business which began in 1996 and serviced only the Dallas area. The award-winning FIXX MY PC was touted as the third fastest growing high-tech company in the Dallas/Ft.Worth Metroplex and has grown exponentially over the past few years. Since then, Schwartz has found a niche to offer services over the Internet as a result of the requests he received by customers visiting the FIXX MY PC Web site for on-site as well as online support services. Service911.com is the first on-site, full-service multi-vendor online consumer support Application Service Provider (ASP) devoted to providing PC users with online services to repair, dispatch and upgrade their PCs over the Web.

Through strategic partnerships with national technology companies like BancTec and a comprehensive awareness of computer service delivery, Service911.com is positioning itself to be the leading Internet destination for computer maintenance and technology support services. The company offers a single source solution for its customers through a multitude of self-help services which include guaranteed next-day, on-site service; streaming how-to videos hosted by Ziff Davis' Mark Bunting; a multi-vendor/multi-product knowledge base (a database of helpful tips for varying levels of technical understanding); real-time one-on-one chats with certified technicians; technical message boards; and the ability for a user to e-mail a technician about technical issues.

BancTec is a leading provider of personal computer warranty and maintenance services for major computer manufacturers, corporations and government agencies. The company also delivers transaction management solutions to a wide variety of industries. Headquartered in Dallas, BancTec employs more than 4,000 people worldwide.

Editorial Contact:
Lawrence D. Schwartz
Service911.com
214.369.3499 ext. 670
lschwartz@service911.com

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