Press Release - Service911.com

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Service911.com Acquires Award-Winning Search Engine, SupportHelp.com

New Resource Gives Computer Users Additional Immediate Support

Dallas, TX - Service911.com announced today that it is acquiring SupportHelp.com, the largest online resource for information on technology-oriented companies and products. The search engine gives users the capability of finding contact information on over 5,500 technology-based companies and over 18,000 technology products.

Service911.com, which originated from Dallas-based FIXX MY PC and went live this month, is an Internet-based, self-help company which offers a variety of technology services. The Web site destination portal has the ability to dispatch on-site computer services through a customer's online request as well as free computer-related support services to both the home and corporate market.

"Through SupportHelp.com and a menu of other self-help services, Service911.com can help users find information virtually instantaneously, rather than wasting hours drudging through computer manuals, searching countless pages over the Internet and waiting on hold with support desks," said Lawrence Schwartz, president and CEO of Service911.com. "The goal of Service911.com is to ensure that a computer user's productivity is never limited by technology."

SupportHelp.com was developed by Positive Support Review, Inc. (PSR), a Santa Monica-based, award-winning management consulting and research firm that develops software and publishes technology publications. The site allows users to search for information via alphabetic listings and queries by company, product name, keyword, and product categories. Each search result page provides company name and address; departmental contact names, phone numbers and e-mail addresses; up to three hotlinks to specified URLs; and information verification date.

"Service911.com provides the new age of Internet support," said M. Victor Janulaitis, CEO of PSR. "Its steps up the service paradigm to one that is focused on getting it done now. SupportHelp.com fits neatly within Service911.com since it adds to it our knowledge base which is unmatched by any other in the industry."

Service911.com was launched by Lawrence Schwartz in August 1999, replacing his successful company, FIXX MY PC, the 24-hour, on-site computer repair business which began in 1996 and serviced only the Dallas area. The award-winning FIXX MY PC was touted as the third fastest growing high-tech company in the Dallas/Ft. Worth Metroplex and has continued to grow exponentially over the past few years. Since then, Schwartz has found a niche to offer services over the Internet as a result of the requests he received by customers visiting the FIXX MY PC Web site for on-site as well as online support services.

Through strategic partnerships with national technology companies and a comprehensive awareness of computer service delivery, Service911.com is positioning itself to be the leading Internet destination for computer maintenance and technology support services. The company offers a single source solution for its customers through a multitude of self-help services which include guaranteed next-day, on-site service; streaming how-to videos hosted by Ziff Davis' Mark Bunting; a multi-vendor/multi-product knowledge base (a database of helpful tips for varying levels of technical understanding); real-time one-on-one chats with certified technicians; technical message boards; and the ability for a user to e-mail a technician about technical issues. ###

Editorial Contact:
Cindy Brinker
Brinker PR
(214) 369-4851 ext. 10
cbrinker@brinkerpr.com

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