Press Release - ServiceWare, Inc. Company Profile ServiceWare Drives Home "World Series Sweepstakes" Offer to RemedyÒ Corporation Customers Oakmont, PA – October 2, 1998 – Knowledge management leader ServiceWare Inc. is offering a special "triple-play" incentive package to customers of Remedy Corporation. The ServiceWare offer to Remedy's installed customer base includes the opportunity to (1) save money, (2) upgrade their knowledge-based support capabilities – and (3)possibly win two tickets, airfare and accommodations for Major League Baseball's 1998 World Series. Remedy customers can register for the offer at http://www.serviceware.com/worldseries/ ServiceWare's offer includes a 35 percent discount on a bundled package configured to provide Remedy customers a complete framework for managing each customer interaction -- from logging calls to solving problems over the phone or Web. The package is designed to help Remedy customers: Capture and share solutions without disrupting workflow or adding personnel. Reduce calls by making solutions immediately available over the Internet or Intranet. Increase first-call resolution and minimize call escalation with improved front-line support. Empower analysts to find solutions outside their knowledge level and respond to a broader level of questions. The special package offer includes a special price on multiple licenses for the "Manager" and "Contributor" features in Knowledge-Pak ArchitectÔ, a license for Knowledge-Pak ViewerÔ, an Integration-Pak for Remedy Help DeskÔ, and a Success-PakÔ of services to ensure successful implementation and optimized benefits. To qualify for the discounted package offer, Remedy customers must buy before November 30, 1998. To qualify for the trip to the 1998 World Series, Remedy customers must register by October 9, 1998. No purchase is necessary to qualify for the World Series offer. ServiceWare Inc. -- Right Answers Right NowSM ServiceWare offers innovative software, content and services that help companies answer questions from customers and employees. As the industry's most experienced leader, ServiceWare is the only company that provides a comprehensive, knowledge-based support solution for delivering the Right Answers Right NowSM. More than 3,500 organizations, including Microsoft, Compaq Computer, EDS, MCI Worldcom, and Nestle, among others, use ServiceWare's solutions to answer questions from employees and customers while providing online support, improving help desk productivity, and enhancing customer satisfaction. Visit ServiceWare's Web site today at www.serviceware.com or call 800-KPAKS-4-U (572-5748). # # # NOTE: Knowledge-Paks, Knowledge-Pak Architect, Knowledge-Pak Viewer, Knowledge-Pak Desktop Suite, Knowledge-Pak Network Suite, Knowledge-Pak Self-Support Suite, Knowledge-Pak Suite for SAP R/3, Integration-Pak, Success-Pak, Knowledge-Pak University and Right Answers Right Now are registered trademarks, trademarks or service marks of ServiceWare Inc. http://www.serviceware.com Contact: Bernard J. McCrory Manager of Corporate Communications 412.826.1158, Ext. 414 mccrory@serviceware.com Search the News Archives Home | Daily Report | Resource Center | Company | Affiliations | Research | Contact Us © 1998 Real Market Research Corporation.          Real Market is a registered trademark of Real Market, Inc.