SENTO ANNOUNCES PLANS TO ESTABLISH INDEPENDENT INTERNET TECHNOLOGY COMPANY

• Telephone Interactions - Customers still want to be able to use the telephone to contact a company for immediate needs.
• E-Mail Interactions - Allows contact center representatives to respond to customer e-mail inquiries with the same efficiency and personalized care as telephone interactions.
• Web Call Back Interactions - Allows customers visiting a company's Web site to request a telephone call from a contact center representative either immediately or at a more convenient time.
• Web Text Chat Interactions - Allows customers to enter questions into their Web browsers and engage in real-time dialogue with a contact center representative.
• Web Call Through (voice-over-IP) Interactions - Allows Web users to speak to contact center representatives via their computers through the Internet. Customers who prefer Internet-based communications can be connected to a company using standard Internet software.
• Browser Collaboration Interactions - Allows contact center representatives and customers to synchronize Internet browsers and simultaneously view and navigate a company Internet site to aid customers in pre and post-sales support.
• Skills-based Routing - All media is routed to the right agent at the right time providing immediate and accurate customer care.
• Customer Interaction Management Software - Inbound customer communications are slaved to Web-enabled customer interaction management software, providing agents with detailed customer history and issue resolution tools to provide customers a personalized experience regardless of the communication media.
• Management Tools - Web-enabled tools provide management real-time analysis, reporting and monitoring capabilities into their customer service operations.
  
  
  "The ability to take our customer care technology and base it on the ASP model is exciting. Creating a venture based on this technology improves our ability to quickly penetrate the multi-billion dollar customer care market," said Arthur F. Coombs, Sento chief executive officer. "This service would provide emerging, high-growth e-commerce companies and e-businesses the ability to deploy a functional eCustomer Contact Center in less time and cost than the traditional build-out approach. We would be the first to market with a complete, integrated multi-media solution, which will help us further maximize the potential of this solution."
  
  "The integration of Genesys' Internet-based and traditional voice contact center technology, combined with ECP.com's hosted customer support offering allows small and medium-sized companies to benefit from an advanced, enterprise-class customer contact center solution," said Rick DeGolia, senior vice president, Business Development and Strategic Planning of Genesys. "Through this unique offering, Genesys would extend its reach beyond large enterprises to offer smaller businesses the reduced costs and increased efficiencies associated with hosted customer contact center solutions."
  
  Sento Corporation provides technical services for organizations using Windows NT and UNIX client-server computing environments. These services include Contract Technical Support, Help Desk Services, Technical Training and Education. Sento conducts its business through its operating divisions, including Sento Training and Sento Technical Services. For more information, visit Sento's home page at www.sento.com.
  
  ### Statements in this press release that are not purely historical are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements encompass Sento's beliefs, expectations, hopes or intentions regarding future events. Words such as "expects," "intends," "believes," "anticipates," and "likely" also identify forward-looking statements. All forward-looking statements included in this release are made as of the date hereof and are based on information available to Sento as of such date. Sento assumes no obligation to update any forward-looking statement. Actual results could differ materially from those anticipated for a number of reasons, including, among others, demands associated with the Company's redirected strategy to develop and market new and additional information technology services and products, uncertainties and expenses resulting from the implementation of the Company efforts to identify, acquire and integrate additional businesses, unavailability of capital to fund the Company's growth strategy and acquisition plans, the highly competitive environment faced by information technology businesses, a downturn in the market for hardware and/or software products, economic fluctuations and other unanticipated factors. Risk factors, cautionary statements and other conditions which could cause actual results to differ from the Company's current expectations are contained in the Company's filings with the Securities and Exchange Commission, including the Company's Annual Report on Form 10-KSB.
   
  Editorial Contact:
  Robert Sorenson
  Sento Corporation
  801-492-2204
  robert_sorenson@sento.com
   
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