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Sento Corporation Chosen to Handle Novell Standard Per Incident Support CallsAMERICAN FORK, Utah, Oct. 5 -- Sento Corporation (Nasdaq: SNTO - news) today announced that Novell, Inc. (Nasdaq: NOVL - news), the leading provider of Net services software, has signed a letter of intent with the Sento Corporation to handle Novell's standard per incident client support calls. The agreement expands on Sento's current support role for Novell and will now include support for Novell's entire suite of products, including Boarder Manager, NDS, Netware and Client Support. Sento currently handles support from clients using Novell software, but this recent partnership will increase the number of support engineers at Sento by 500 percent, and revenue created by the account will jump 1500 percent.``Not only does this grow a marquee account here at Sento, but it also creates excellent career paths for many of our current and future employees,'' says Dennis Herrick, CEO of Sento. ``Having support here for such world famous software also opens up opportunities for Sento to handle support for other major world wide software developers.'' Mike Lyons, Vice President of Novell Technical Support World-Wide commented, ``Sento has provided excellent support to Novell and our clients. We are highly confident placing our per incident support in their hands and are eager to further expand Sento's role in delivering world class service to our customers transitioning to the one Net economy.'' Prior to awarding this support business to Sento, it was measured in several areas to insure the highest level of expertise in Novell products, minimal response time, as well as a high level of customer satisfaction. As part of the expanded agreement, Sento must meet rigorous guidelines for maintaining customer satisfaction while minimizing customer down time. The new agreement does not cover Novell contracted support. Sento, who offers Novell CNE and CNA training to all employees, brings to Novell knowledgeable technicians who will be able to handle the additional volume effectively. Sento's employee training is one of the key factors in the Company's low attrition rates. Sento Corporation provides the latest in CRM (Customer Relations Management) service solutions for a diversified portfolio of organizations. These services include telephone, e-mail, Web text chat, Web call backs, browser collaboration, voicemail, and fax. These solutions are designed to direct incoming interactions to the right client company's agent at the right time with skills-based routing and customer data screen pops, enabling immediate and accurate customer care. Sento also specializes in Help Desk Services, Technical Training and Education. Sento conducts its business through its operating divisions, including Sento Training and Sento Technical Services. For more information, visit Sento's home page at http://www.sento.com. Statements in this press release which are not purely historical are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements encompass Sento's beliefs, expectations, hopes or intentions regarding future events. Words such as ``expects,'' ``intends,'' ``believes,'' ``anticipates,'' and ``likely'' also identify forward-looking statements. All forward-looking statements included in this release are made as of the date hereof and are based on information available to Sento as of such date. Sento assumes no obligation to update any forward- looking statement. Actual results could differ materially from those anticipated for a number of reasons, including, among others: the Company's dependence on its limited number of key customers; the Company's reliance on EchoPass for outsourced technical services; conflicts between the Company and EchoPass, including differences in their interpretations of certain pricing provisions of EchoPass' Services Agreement; risk of emergency interruption of the eCustomer Contact Center operations; and other unanticipated factors. Risk factors, cautionary statements and other conditions which could cause actual results to differ from the Company's current expectations are contained in the Company's filings with the Securities and Exchange Commission, including the Company's Annual Report on Form 10-KSB. Editorial Contact: Boyd Hooper Sento Corporation 801.492.2331 boyd_hooper@sento.com top of page |
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