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INTERACT COMMERCE AND VINEYARDSOFT PARTNER TO EMBED BUSINESS ALERTS AND E-MAIL RESPONSE IN SALESLOGIXSalesLogix users can now receive alerts on critical, time-sensitive business dataSCOTTSDALE, AZ – October 31, 2001 – Interact Commerce Corporation, the makers of SalesLogix®, the leader in small business and mid-market CRM, and ACT!®,the best-selling contact manager, and Vineyardsoft Corporation, the pioneer of e-business alert messaging software, today announced an OEM partnership that embeds the KnowledgeSync Alert Messaging solution within SalesLogix v5.2.“We are thrilled to be able to offer a business alert and e-mail response technology as strong as Vineyardsoft’s KnowledgeSync 2000 product to our customers,” said Pat Sullivan, general manager, SalesLogix division and CEO, Interact Commerce. “Companies need tools that provide them with quick insight into their customer’s activities, whether it’s that they just purchased more product or that they entered a support ticket. KnowledgeSync enables us to deliver this insight into business critical issues to our SalesLogix customers so they can better manage their customer relationships.” SalesLogix KnowledgeSync BusinessAlerts and E-mail Response give users the unique ability to automatically identify and respond to critical, time-sensitive customer and business data. BusinessAlerts enables SalesLogix users to pro-actively respond to crucial business events such as support calls needing escalation, opportunities or activities falling behind schedule, and clients with pending sales who haven’t been contacted. BusinessAlerts also gives SalesLogix user the unique ability to trigger cross-application alerts, such as clients with pending sales in SalesLogix who are on credit hold in MAS90 or in any other financial application. Business events and alert method (e-mail, fax, pager, PDA, cellular phone, or a unique “webcast” dashboard) are determined by the user. With E-mail Response, companies can intelligently identify and process incoming mail messages to ensure that timely and knowledgeable follow-ups are made by the organization’s sales and support staff. E-Mail Response monitors all incoming mail messages, parses through the message content, and auto-responds to the sender, auto- notifies the appropriate account manager, and auto-updates SalesLogix with the details of the message. ``Our partnership with Interact confirms that competitive organizations cannot afford to say ‘If only we had known’,” said Don Farber, vice president of marketing for Vineyardsoft. “The ability to be notified immediately and respond intelligently to critical business issues is often the difference between retaining or losing customers. SalesLogix KnowledgeSync gives clients that difference.” A full-featured version of SalesLogix KnowledgeSync is available for a free 30-day trial in SalesLogix v5.2. After 30 days, it may be purchased for $2,495. About Interact Commerce Corporation Interact is the leading provider of relationship management software for mid-sized companies and small office/home office businesses. The company is known for building products that are easy to use, quick to deploy, provide integration with leading back-office solutions and give anytime, anywhere access to critical information. The company's products include SalesLogix, the leader in small business and mid-market CRM (customer relationship management) used by over 3,500 companies; and ACT!, the best-selling contact manager used by more than 3.2 million professionals and 11,000 corporations worldwide. Interact is a subsidiary of the Sage Group, plc, the leading supplier of business management software and related products and services to the small to medium sized business community worldwide. About Vineyardsoft Corporation Vineyardsoft Corporation is headquartered on Martha’s Vineyard, MA, and is the leading developer of unified e-business alert messaging software. Founded by James R. Murphy, a pioneer in the development of customer relationship management software, Vineyardsoft enables clients to analyze, identify, and distribute critical, time-sensitive business data to employees, business partners, and customers. Vineyardsoft’s mission is to empower clients to respond more quickly, intelligently, and profitably to changes in an organization’s business where timing is critical to success, and where information needs to be delivered via e-mail, fax, pager, PDA, cell phone, and the web. For more information on Vineyardsoft, call 508-696-6495, e-mail info@vineyardsoft.com , or visit Vineyardsoft's Web site at http://www.vineyardsoft.com KnowledgeSync, KnowledgeSync WebCaster, and EventPaks are registered trademarks of Vineyardsoft Corporation. SalesLogix is a registered trademark of Interact Commerce Corporation. ACT! is a registered trademark under exclusive license to Interact Commerce Corporation by its owner, Symantec Corporation, in the U.S. and other countries. All other trademarks or registered marks are owned by their respective holders. Editorial Contact: Kristina Ford Interact Commerce Corp 480/444-1317 kford@interactcommerce.com top of page |
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