Press Release
| realmarket.com |
|
Directory Suppliers Associations Publications Stock Index News Search Home Calendar of Events Find event | Submit event Career Corner Find job | Submit job RealMarket Today! Past Issues Subscribe Unsubscribe |
|
Company Profile Company Web Site |
Interact Commerce Announces Availability of SalesLogix® for Web Phones
Accessibility and integration to essential customer data through multiple devices - at no additional cost
New York, NY (DCI CRM Conference)-August 30, 2000-Interact Commerce Corporation (NASDAQ: IACT) today announced the release of SalesLogix for Web Phones. SalesLogix is the most popular CRM solution for small to mid-sized enterprises (SME). Customers now have real-time, mobile access to the solution that over 2,700 companies use everyday. SalesLogix for Web Phones affords multiple users and teams access to current account, contact and calendar information through a web phone at no extra cost. This solution gives users real-time availability at anytime to their data helping them be more effective in growing their customer relationships.According to USA Today, the web phone market is comprised of over 25 million users and is expected to grow to over 1.5 billion by 2005. In addition, by that time, 80% of all cell phones will be web enabled. These users require access to their account and contact records from any device while away from the office. And with SalesLogix for Web Phones, access methods are now the users choice.
For each standard license of SalesLogix purchased along with the enterprise or e-business server, customers receive not only a traditional workgroup client, but also a web, remote and now a wireless client. In contrast, other vendors have announced that they plan to charge thousands of dollars for wireless client technology, in addition to standard client licenses. With the SalesLogix for Web Phone enhancement, users can add new accounts and contacts, update notes and histories in customer records, place a call and record the event to history instantly from a web-enabled phone. Installation and set up are simple - three clicks and users are productive. SalesLogix for Web Phones provides a three-point security model consisting of unique phone ID, proven industry standard protocols and password protected, profile-driven data access.
“Wireless applications for Web Phones are a valuable solution for the market, enabling increased revenue and improved customer satisfaction,” said Beth Eisenfeld, Senior Research Analyst at Gartner. “Providing users, such as field sales professionals, with instant access to customer information on the go and in conjunction with their Opportunity Management Systems is essential.”
“One of the primary reasons SalesLogix is the fastest growing CRM solution in the SME market is its ability to provide access to critical business data from any device, which has lead to us having three times more customers than our nearest competitor,” said Kevin Carson, Interact Commerce SalesLogix division president. “Businesses should never be penalized for their users accessing data from multiple devices. That’s why we are providing this solution as well as our web and remote clients to our customers at no additional cost.”
“Interact Commerce is the first to ship a CRM Web Phone solution - which means that companies like us are using this today and being more productive because we can use many devices to manage our businesses,” said Julie Copeland vice president of sales, Arbill Glove and Safety Products. “Since deploying SalesLogix, we have increased customer retention by more than 10%. And now with the SalesLogix Web Phone solution, sales reps in the field can complete activities on the spot and the inside rep knows what’s happening in real time. Plus our field sales reps never have to say - ‘Let me get back to you’ to potential customers or current clients.”
SalesLogix for Web Phones will be available for download from SalesLogix Support Online for customers with current support contracts.
About Interact Commerce Corporation
Interact Commerce Corporation enables individuals and organizations worldwide to interact more, sell more and grow faster. The company’s products include ACT!, the market-leading contact manager used by more than 3 million professionals; SalesLogix, the fastest growing customer relationship management platform used by more than 2700 companies; and the Interact.com business, the premier interactive selling network. Each of these solutions integrates all aspects of the selling process, from mobile sales to support, marketing, accounting and e-business. Headquartered in Scottsdale, Ariz., Interact Commerce can be found on the World Wide Web at www.interactcommerce.com.
SalesLogix is a registered trademark of SalesLogix Corporation. Interact.com is a trademark of SalesLogix Corporation. ACT! is a registered trademark under exclusive license to SalesLogix Corporation by its owner, Symantec Corporation, in the U.S. and other countries. All other trademarks or registered marks are owned by their respective holders.
Editorial Contact:
Kristina Ford
Interact Commerce Corp.
480/444-1317
mail to:kford@interactcommerce.com
top of page
© 2000 Real Market Research Corporation. Real Market is a registered trademark.